Melissa Fulcher
Bogart,GA
Summary
I love working, meeting people, and making sure the job is completed. I have had the privilege of working in the banking field, medical field, and as an administrator (Emmanuel Episcopal Church). Family is very important to me, and I have been successful in working full-time while being a mother to three children, two who are grown and one who is six years old. I also have five grandchildren. My entire family is very supportive of my work.
Overview
22
22
years of professional experience
Work History
Director of Administration
Emmanuel Episcopal Church
Athens, GA
10.1999 - Current
- Leveraged data, implemented new technology and revised procedures to support change.
- Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
- Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
- Entered and maintained departmental records in company database.
- Drove workflow improvements by streamlining processes.
- Supported timely and accurate administrative task completion.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Developed top talent and coordinated background checks and on-boarding and exit processes.
- Spearheaded internal communication initiatives to foster timely order completion and deadline management.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Standardized office structures and processes to promote collaboration and increased performance.
- Guided staff and provided opportunities for growth by encouraging creativity and ownership.
- Exercised good judgment by employing contemporary management principles and supervisory practices.
Branch Manager
Farmers Bank
Walnut Grove, GA
1987 - 1999
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Engaged employees in business processes with positive motivational techniques.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed employee performance and developed improvement plans.
- Increased monthly staff retention rate after implementing new training programs.
- Maintained friendly and professional customer interactions.
Administrator Assistant
Dr. Joe Dew
Monroe, GA
1982.01 - 1987.01
- Performed routine clerical tasks by scanning, filing and copying documents.
- Arranged conference rooms and facilities to prepare for meetings.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Handled client correspondence and tracked records to foster office efficiency.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained staff directory and company policy handbook for human resources department.
Education
High School Diploma -
Winder Barrow High School
Winder GA05.1980
Skills
- Workflow planning
- Schedule Management
- Contract negotiations
- Relationship building
- Customer Relations
- Documentation and control
- Strategic planning
- Business administration
- Scheduling
- Staff Management
- Presentation design
- Database administration
- Policy and procedure modification
- Written Communication
- Interpersonal Communication
Accomplishments
- Supervised team of 10 staff members.
- Achieved great results working through effectively helping with managmenet.
I've had certification in medical field, and administration field
Certified optician years ago, more than 23 years ago. For the past 15 years I have attended administration conferences to better my skills on the job.
Timeline
Director of Administration
Emmanuel Episcopal Church
10.1999 - Current
High School Diploma -
Winder Barrow High School
Branch Manager
Farmers Bank
1987 - 1999
Administrator Assistant
Dr. Joe Dew
1982.01 - 1987.01
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