Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Funes

Tomball

Summary

Dynamic manager with a proven track record at Houston Auto Market LLC, excelling in customer service and team leadership. Enhanced customer satisfaction through effective dispute resolution and optimized operational costs by negotiating with buyers. Skilled in time management and decision-making, fostering a productive work environment while driving high-quality service delivery.

Overview

7
7
years of professional experience

Work History

Manager

Houston Auto Market Llc
06.2019 - 02.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Responsible for selling used vehicles, assisting customers with their needs, providing product information, and guiding them through the sales process.
  • Verifying invoices, matching them to purchase orders or receiving documents, and ensuring accuracy before processing for payment.

Assistant

Otero’s Auto Market
03.2018 - 06.2019
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Verifying invoices, matching them to purchase orders or receiving documents, and ensuring accuracy before processing for paymen

Education

High School Diploma -

Houston Can Academy
Houston, TX
05.2015

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager

Houston Auto Market Llc
06.2019 - 02.2025

Assistant

Otero’s Auto Market
03.2018 - 06.2019

High School Diploma -

Houston Can Academy

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