Melissa Gaglione
Menomonee Falls,WI
Summary
Dedicated and organized Operations Manager with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Business-minded professional tackling any job task with gusto and precision. Demonstrates positive attitude and readiness to adapt to different situations. Successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
13
13
years of professional experience
Work History
Operations Manager
Always Towing & Recovery Inc.
Milwaukee, WI
06.2014 - Current
- Identifies market potential by qualifying accounts
- Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements
- Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts
- Expands sales in existing accounts by introducing new products and services by developing new applications
- Contributes information to market strategy by monitoring competitive products and reactions from accounts
- Updates job knowledge by participating in educational opportunities, Speaking to Landlords and property Owners
- Accomplishes marketing and organization mission by completing related results as needed.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients.
- Published customer satisfaction results from feedback forms and correspondence.
- Enforced federal, state, local and company rules for safety and operations.
- Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Contributed to proposal and contract development, negotiations and meetings.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Addressed customer concerns with suitable solutions.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Supported accident investigations and prepared related paperwork.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Built strong operational teams to meet process and production demands.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Senior Account Executive/ Marketing Director
24hr Towing & Recovery Inc.
Milwaukee, WI
01.2020 - Current
- Identifies market potential by qualifying accounts
- Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements
- Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts
- Expands sales in existing accounts by introducing new products and services by developing new applications
- Contributes information to market strategy by monitoring competitive products and reactions from accounts
- Updates job knowledge by participating in educational opportunities, Speaking to Landlords and property Owners
- Accomplishes marketing and organization mission by completing related results as needed.
- Listened to customer needs to identify and recommend best products and services.
- Efficiently communicated with account holders about payment changes and product updates.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited sales team members and coordinated team activities to maximize sales and minimizing costs.
- Cultivated strong relationships with key stakeholders such as media outlets, suppliers, and vendors.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Analyzed industry trends and monitored competitors' activities to identify opportunities for growth.
- Attended trade shows and conferences in order to network with potential partners.
- Managed outside accounts team to set goals, provide incentives and evaluate performance.
- Created promotional materials such as brochures, flyers, and emails that highlighted the company's offerings.
- Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
- Reduced process lags by training employees on best practices and protocols.
- Directed, motivated and monitored team to meet or exceed campaign goals.
- Tracked sales data in order to identify areas of improvement or success.
- Established, documented and implemented account management processes and procedures.
- Attended company and industry events to network with potential customers and generate leads.
Real Estate Consultant
Berkshire Hathaway Home Services Metro Realty
Wauwatosa, WI
09.2014 - Current
- Present purchase offers to sellers for consideration
- Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other
- Compare a property with similar properties that have recently sold to determine its competitive market price
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services
- Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting
- Interview clients to determine what kinds of properties they are seeking
- Coordinate appointments to show homes to prospective buyers.
- Maintained current knowledge of relevant laws pertaining to real estate transactions.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Drafted and reviewed contracts, purchase agreements, deeds and leases.
- Liaised between sellers and buyers for profitable and efficient sales.
- Maintained current and accurate CRM database of prospective customers.
- Researched zoning restrictions, deed limitations, environmental issues, title searches and other matters related to real estate transactions.
- Developed strategies to maximize profits for investors in the real estate market.
Pre-Listing Coordinator
Remax Lakeside WI
Shorewood, WI
01.2011 - 09.2013
- Handles the pre-marketing of properties Freddie Mac, Fannie Mae, Bank of America, including initial contact with sellers and tenants
- Focuses her attention on coordinating the sale of properties along with Asset Managers, Eviction Departments, and Marketing Specialists
- Coordinates Evictions and Cash for Keys while Also oversees 250 properties, all office activities including transactions, broker price opinions, and marketing properties.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Analyzed MLS data to identify opportunities for new business leads.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Provided feedback to management on market trends and changes.
- Promoted active listings through social media marketing, open houses and newsletters.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Prepared contracts and agreements for successful listings.
- Collaborated with photographers, videographers, inspectors, and appraisers as needed for each listing.
- Increased personal revenue by completing multiple home and property sales.
Education
High School Diploma -
Brown Deer High School
Brown Deer, WI06-1999
Skills
- Lead Generation
- Budget Development
- Product and Service Expertise
- Relationship Building
- Client Relationship Management
- Workload Management
- Account Management
- Strategic Planning
- Prospecting and Networking
- Multiple Priorities Management
- Team Collaboration
- Performance Monitoring
- Incidents Management
- Program Administration
- Workflow Optimization
- Logistics Oversight
- Inventory Management
- Customer Service
- Customer Retention
- Financial Management
- Business Development
- Health and Safety Compliance
- Business Intelligence
- Employee Motivation
- Process Improvement
- Report Generation
- Market Growth
Timeline
Senior Account Executive/ Marketing Director
24hr Towing & Recovery Inc.
01.2020 - Current
Real Estate Consultant
Berkshire Hathaway Home Services Metro Realty
09.2014 - Current
Operations Manager
Always Towing & Recovery Inc.
06.2014 - Current
Pre-Listing Coordinator
Remax Lakeside WI
01.2011 - 09.2013
High School Diploma -
Brown Deer High School
Affiliations Licenses
- Notary State of Wisconsin
- Real Estate Agent
- Real Estate Relocation Certified Agent
- National Association of Realtors
- Wisconsin Realtors Association
- Greater Milwaukee Association of Realtors
- Wisconsin Apartment Association
- Apartment Association Southeastern WI (Board Member)
- WHEDA Certified
- CBRF Certified
Affiliations Licenses
- Notary State of Wisconsin
- Real Estate Agent
- Real Estate Relocation Certified Agent
- National Association of Realtors
- Wisconsin Realtors Association
- Greater Milwaukee Association of Realtors
- Wisconsin Apartment Association
- Apartment Association Southeastern WI (Board Member)
- WHEDA Certified
- CBRF Certified
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