Melissa Galas- Pozos
Canyon Country,CA
Summary
Being that I have many years and experience in
management and administration, I am capable of running a back office or making strong everlasting relationships with clients. My Objective is to secure a challenging position in a reputable organization to expand my learnings, knowledge, and work skills.
Overview
16
16
years of professional experience
Work History
Administrative Clerk
SCI Eternal Valley Memorial Park Mortuary
Santa Clarita , CA
2023.07 - 2024.07
- Managed all aspects of accounts payable and accounts receivable processes
- Streamlined payment processing operations
- Performed data entry duties to update client information in databases.
- Answered incoming calls and directed them to appropriate departments.
- Conducted thorough review and validation of contracts and quitclaims
- Optimized scheduling coordination for efficiency and timeliness.
- Answered inquiries from customers regarding services or products offered by the company.
- Provided administrative support to the executive team.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Reviewed all invoices for accuracy prior to processing payment requests.
- Delivered exceptional customer service through direct communication with clients and team members.
Assistant Manager
The Hook Burger
Valencia , CA
2017.11 - 2022.11
- Supervised daily operations including scheduling shifts, assigning duties.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Monitored employee attendance records, timekeeping, and payroll information.
Assistant Manager
The Habit Burger Grill
Burbank , CA
2008.10 - 2016.03
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
GED -
Glendale Community College
GlendaleSkills
- Supervisory/ Managerial Experience
- Top Shelf Customer Service/ Hospitality
- Understanding of Spanish
- Knowledge of Quickbooks (Bank Reconciling)
- Accounts Payable
- Self-directed and Organized
- Strong Written and Verbal Communication
- Critical Thinking and Problem Solver
Timeline
Administrative Clerk
SCI Eternal Valley Memorial Park Mortuary
2023.07 - 2024.07
Assistant Manager
The Hook Burger
2017.11 - 2022.11
Assistant Manager
The Habit Burger Grill
2008.10 - 2016.03
GED -
Glendale Community College
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