Melissa Galas- Pozos
Canyon Country,CA
Summary
Being that I have many years and experience in
management and administration, I am capable of running a back office or making strong everlasting relationships with clients. My Objective is to secure a challenging position in a reputable organization to expand my learnings, knowledge, and work skills.
Overview
16
16
years of professional experience
Work History
Administrative Clerk
SCI Eternal Valley Memorial Park Mortuary
Santa Clarita, CA
07.2023 - 07.2024
- Managed all aspects of accounts payable and accounts receivable processes
- Streamlined payment processing operations
- Performed data entry duties to update client information in databases.
- Answered incoming calls and directed them to appropriate departments.
- Conducted thorough review and validation of contracts and quitclaims
- Optimized scheduling coordination for efficiency and timeliness.
- Answered inquiries from customers regarding services or products offered by the company.
- Provided administrative support to the executive team.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Reviewed all invoices for accuracy prior to processing payment requests.
- Delivered exceptional customer service through direct communication with clients and team members.
Assistant Manager
The Hook Burger
Valencia, CA
11.2017 - 11.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Monitored employee attendance records, timekeeping, and payroll information.
Assistant Manager
The Habit Burger Grill
Burbank, CA
10.2008 - 03.2016
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
GED -
Glendale Community College
GlendaleSkills
- Supervisory/ Managerial Experience
- Top Shelf Customer Service/ Hospitality
- Understanding of Spanish
- Knowledge of Quickbooks (Bank Reconciling)
- Accounts Payable
- Self-directed and Organized
- Strong Written and Verbal Communication
- Critical Thinking and Problem Solver
Timeline
Administrative Clerk
SCI Eternal Valley Memorial Park Mortuary
07.2023 - 07.2024
Assistant Manager
The Hook Burger
11.2017 - 11.2022
Assistant Manager
The Habit Burger Grill
10.2008 - 03.2016
GED -
Glendale Community College
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