Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Gallardo

Watsonville,CA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.


Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

10
10
years of professional experience

Work History

Office Administrative Assistant

Bailey Properties
04.2014 - Current
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Assisted in software migration projects, contributing to seamless transitions for Accounts Payable operations.
  • Streamlined invoice processing by implementing efficient filing and tracking systems.

Medical Receptionist

Dermatology And Skin Surgery Center
01.2016 - 03.2020
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Education

Associate of Arts - Office Business Technology

Cabrillo College
Aptos, CA
06.1996

High School Diploma -

Watsonville High School
Watsonville, CA
06.1993

Skills

  • Spreadsheet Development
  • Database Entry
  • Billing and Invoicing
  • Accounting Support
  • Attention to detail
  • Multitasking
  • Human Resources

Languages

Spanish
Full Professional

Timeline

Medical Receptionist

Dermatology And Skin Surgery Center
01.2016 - 03.2020

Office Administrative Assistant

Bailey Properties
04.2014 - Current

Associate of Arts - Office Business Technology

Cabrillo College

High School Diploma -

Watsonville High School

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Melissa Gallardo