Melissa Gallego

Lead and supervise a team of 5 medical assistants, ensuring high standards of clinical care, productivity, and professionalism.

Oversee daily clinic operations, including staff scheduling, patient flow, and resource allocation to maximize efficiency and minimize wait times.

Train, mentor, and evaluate staff performance; implement coaching plans and ensure adherence to clinical protocols and compliance standards (HIPAA/OSHA).

Coordinate with physicians and administrative leadership to streamline workflows, improve patient satisfaction, and support quality-of-care initiatives.

Monitor and maintain accurate clinical documentation, EMR usage, and audit readiness.

Manage inventory of medical supplies and equipment, ensuring availability and cost-effective utilization.

Oversee and manage clinic budget, including expense tracking, cost control, and resource allocation to support operational efficiency.

Resolve patient concerns and escalate issues as needed, delivering a high-quality patient experience.

Support onboarding and recruitment efforts for clinical staff, contributing to team growth and retention.

• - Manage recruiting, staffing and onboarding of clinical staff.
• - Oversee a team of medical assistants, manage staff scheduling and payroll.
• - Provide patients with exceptional customer experience throughout the entire office visit.

• - Successfully managed the LATAM branch for Trustlations in Cali, Colombia. Managed all incoming business requests that often came from different parts of LATAM as well as the US.
• - Led all communications with external vendors, built timelines for project deliverables to ensure all projects were delivered in a timely manner and clients were satisfied – keeping a growing business portfolio. Managed company payroll, accounts payable, invoicing and general administrative duties.

• - Managed book of business for international patients.
• - Coordinated consultations, bookings and patient processing for one of Cali’s most sought-after plastic surgery centers. Oversaw clinic’s maintenance, including supplies inventory, equipment, laboratory services, billing and the upkeep of examination rooms. My responsibilities also included assisting physicians with medical treatments, minor procedures and exams.

• - Managed appointments, consultations and coordinated office visits. Responsible for office supply stock, billing, accounts payable and overall office duties.

• - Managed appointments, consultations and coordinated office visits. Responsible for office supply stock, billing, accounts payable and overall office duties.

• - Performed general administrative and nursing duties, including assisting physicians with medical treatments, minor procedures and exams.