Melissa Galvan
Stockton,CA
Summary
I am highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am great with customer service, time management, leading. bilingual, organized, motivated, and big on teamwork.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
Autism Learning Partner
Stockton, CA
03.2024 - Current
- Tracked data and monitored progress of student's goals and objectives.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Assisted in developing home programs that support generalization across settings.
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
- Ensured safety protocols were followed at all times during therapy sessions.
- Developed and implemented behavior intervention plans based on individualized needs.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
Sales Lead
Loft
Stockton, CA
08.2020 - 03.2024
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Checked store shelves and restocked products from inventory in back room.
- Shared product knowledge to suggest merchandise and services to customers.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained new team members in cash register operation, stock procedures and customer services.
Sales Lead
Catherine's Plus Size Stores
Stockton, CA
03.2019 - 08.2020
- Managed cash register operations using POS system and processed sales and returns.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
Education
High School Diploma -
Franklin High School
Stockton05.2018
Some College (No Degree) -
San Joaquin Delta College
Stockton, CASome College (No Degree) -
California State University - Stanislaus
Turlock, CASkills
- POS System Operation
- Teamwork and collaboration
- Customer Needs Assessment
- Positive customer experience
- Team leadership
- Goal-Oriented
- Problem solving
- Customer service
- Bilingual
- Treatment implementation
- Natural environment training
- Functional behavior assessment
- Relationship building
- Client engagement
Timeline
Registered Behavior Technician
Autism Learning Partner
03.2024 - Current
Sales Lead
Loft
08.2020 - 03.2024
Sales Lead
Catherine's Plus Size Stores
03.2019 - 08.2020
High School Diploma -
Franklin High School
Some College (No Degree) -
San Joaquin Delta College
Some College (No Degree) -
California State University - Stanislaus
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