Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melissa Galvan

Melissa

Summary

Adaptable and detail-oriented individual with a background in customer service and food safety. Recognized for strong conflict resolution skills and commitment to maintaining a clean and organized environment, ready to contribute to team success. Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host

Gloria's Restaurant
McKinney
06.2024 - 08.2025
  • Greeted and welcomed guests to enhance their dining experience.
  • Managed reservations and seating arrangements to optimize table turnover.
  • Provided menu information and answered questions about daily specials.
  • Collaborated with servers to ensure timely service for all guests.
  • Assisted with maintaining cleanliness and organization of the front area.
  • Handled guest inquiries and resolved minor issues promptly and professionally.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Provided excellent customer service by anticipating customer needs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Resolved conflicts between customers when necessary.
  • Managed dining room layout to maximize efficiency of staff members.

Cashier

McDonald's
Pharr
10.2024 - 05.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced registers at end of shifts.
  • Assisted customers with product inquiries and provided excellent service.
  • Handled returns and exchanges while following store policies and procedures.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Enforced safety and cleanliness standards throughout the checkout area.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Used suggestive selling techniques to promote add-on sales.

Assistant Manager

Snowball Express Pharr
Pharr
09.2023 - 05.2024
  • Assisted in managing daily operations and ensuring efficient workflow.
  • Supported team members in training and onboarding new staff.
  • Coordinated inventory management and stock replenishment processes.
  • Handled customer inquiries and resolved issues promptly.
  • Maintained cleanliness and organization of the workspace regularly.
  • Monitored compliance with safety protocols to ensure a safe environment.
  • Collaborated with management on implementing new operational strategies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Established processes for monitoring customer satisfaction levels.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Production Line Lead

Salata
Frisco
06.2023 - 08.2023
  • Supervised daily production activities to ensure quality and efficiency.
  • Coordinated workflow between stations to optimize production speed.
  • Monitored inventory levels and reported shortages to management.
  • Implemented food safety standards during food preparation and assembly.
  • Assisted in maintaining equipment cleanliness and operational readiness.
  • Collaborated with team members to resolve production issues quickly.
  • Conducted regular checks on product quality during processing stages.
  • Communicated regularly with management to provide updates on progress towards goals set out at the beginning of each shift.
  • Identified potential problems during manufacturing operations and took corrective action when needed.
  • Responded quickly to any customer complaints about product quality or defects.
  • Kept track of inventory levels in order to ensure that there are enough components available for production operations.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Performed visual inspections and finger-point checks to deliver quality parts.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

PSJA Early College High School
San Juan
06-2025

Some College (No Degree) - Art Therapy

Dallas College
Dallas, TX

Skills

  • Customer service
  • Food safety standards
  • Conflict resolution
  • Team building
  • Inventory management
  • Effective communication
  • [Spanish] translation
  • Bilingual communication
  • Customer needs assessment
  • Problem-solving
  • Stress tolerance
  • Teamwork

Certification

  • American Red Cross CPR
  • ACS Stop the Bleed

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Cashier

McDonald's
10.2024 - 05.2025

Host

Gloria's Restaurant
06.2024 - 08.2025

Assistant Manager

Snowball Express Pharr
09.2023 - 05.2024

Production Line Lead

Salata
06.2023 - 08.2023

High School Diploma -

PSJA Early College High School

Some College (No Degree) - Art Therapy

Dallas College

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