MELISSA GAMBINO
Irvine,CA
Summary
Dedicated professional with extensive experience in customer service and operations management. Proven track record in enhancing team performance and customer satisfaction through effective communication and problem-solving. Actively pursuing a degree in Psychology to support a transition into an office-based role.
Overview
16
16
years of professional experience
Work History
General Merchandise Team Associate
WALMART
Garden Grove, CA
06.2023 - Current
- Delivered professional customer service by answering questions and assisting customers in locating merchandise to enhance overall shopping experience.
- Monitored inventory levels and organized merchandise to ensure optimal stock availability and meet customer needs.
- Process, stock, and organize merchandise while maintaining department standards.
- Completed department ordering based on inventory needs and product demand to maintain availability and support sales.
- Answered customer phone calls to address inquiries and provide assistance. and help with questions and concerns.
- Collaborated with team members and management to efficiently complete daily responsibilities, fostering a supportive work environment.
Automotive Sales Associate
WALMART
Santa Ana, CA
01.2020 - 06.2023
- Guided customers in addressing questions and concerns, ensuring satisfaction with automotive service needs.
- Delivered professional customer service during entire service process, enhancing customer experience.
- Supported customers in resolving concerns and identifying suitable products and services, facilitating informed decisions.
- Received and stocked automotive merchandise, including tires and batteries, in the inventory area.
- Maintained organized inventory and supported daily department operations.
CAP Team 1 Associate
WALMART
Irvine & Redlands, CA
05.2018 - 01.2020
- Assisted with inventory management by verifying product quantities to maintain stock accuracy.
- Processed and stocked incoming freight, ensuring accurate inventory levels and timely product availability.
- Maintained organized merchandise and ensured products were available for customers.
- Collaborated with team members to streamline daily workloads and consistently meet deadlines.
Assistant Store Manager
WALMART
Foothill Ranch, CA
05.2014 - 05.2018
- Supported daily store operations, including scheduling, inventory, receiving, and customer service.
- Recruited, trained, coached, and developed employees.
- Delegated daily assignments and followed up on employee performance.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Managed and reviewed cash shortages and overages.
- Reviewed sales reports and monitored daily sales, profit, and margin performance.
- Used financial and operational information to support business performance and daily goals.
- Contributed to hiring and interviewing process to select qualified candidates.
Sales Associate / Department Manager / Zone Supervisor
WALMART
Santa Ana, CA
09.2010 - 03.2014
- Progressed through multiple positions with increasing responsibility in customer service, department operations, and team leadership.
- Supervised and supported customer service team members and cashiers.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Responded to customer phone calls, addressing questions and concerns to enhance satisfaction.
- Assisted with employee training, coaching, and performance follow-up.
- Delegated daily assignments and followed up to ensure responsibilities were completed.
- Facilitated communication of important information between employees and management to ensure operational alignment.
- Assisted with daily operations in various departments. across multiple departments.
Education
Psychology Major
Orange Coast College
Costa Mesa, CA09-2030
High School Diploma -
Creekside High School
Irvine, CA01-2010
Skills
- Inventory control
- Sales Performance Tracking
- Cash Management
- Sales and profit tracking
- Organization & Time Management
- Scheduling & Attendance Review
- Administrative & Office Support
- Team Leadership & Meeting Facilitation
- Staff Development
- Onboarding Support
- Problem-Solving & Conflict Resolution
- Client relations
- Professional Phone Communication
- Attention to Detail and Accuracy
Personal Information
Title: Customer Service | Administrative Support | Operations
Timeline
General Merchandise Team Associate
WALMART
06.2023 - Current
Automotive Sales Associate
WALMART
01.2020 - 06.2023
CAP Team 1 Associate
WALMART
05.2018 - 01.2020
Assistant Store Manager
WALMART
05.2014 - 05.2018
Sales Associate / Department Manager / Zone Supervisor
WALMART
09.2010 - 03.2014
Psychology Major
Orange Coast College
High School Diploma -
Creekside High School