Melissa Ganesh
Connecticut
Summary
Dynamic and results-driven professional with over 8 years of experience in client relations. Proven track record in fostering strong client relationships and delivering exceptional service. Recognized for ability to drive client satisfaction and loyalty through attentive communication and customized solutions, resulting in streamlined business operations and reduced costs. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Client Relations Specialist
Champions Funding
11.2023 - Current
- Championed internal efforts focused on elevating employee understanding of client needs, promoting a culture centered around excellent customer service delivery.
- Collected, arranged, and input information into database system.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Negotiated contracts with clients, securing favorable terms that aligned with both parties objectives and expectations by consistently delivering exceptional service in all aspects of the client relations role.
Customer Resolution Specialist Supervisor
The Money Source
02.2017 - 08.2023
- Train team members regarding company operations, policies and services , FDCPA, skip tracing, LexisNexis, MSP, Five9, SIME, field calls and other internal programs to maintained up-to-date knowledge of product and service changes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics, conducted daily huddles, monthly 1:1, completed annual performance reviews to enhance team member on customer service experience to exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, investigate and resolve customer inquiries and complaints quickly.
- Handle customers in fast-paced setting in coordination with solid team of 16+ team members
- Proactively followed up with customers post-resolution, ensuring their ongoing satisfaction and cultivating valuable long-term relationships.
Teller Associate
Wells Fargo
01.2016 - 02.2017
- Streamlined daily operations for peak efficiency by maintaining highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Contributed to the achievement of branch sales goals through active participation offering appropriate financial products and services to customers based on their needs in cross-selling initiatives and promotions.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Assisted in the implementation of new operational procedures aimed at improving workflow efficiency within the teller line area of the branch.
- Resolved customer complaints professionally, demonstrating empathy while working towards effective solutions.
Education
Associate of Science - Criminal Justice
Naugatuck Valley Community College
Waterbury, CT05.2021
Skills
- Relationship building and management
- Project management
- Team collaboration and leadership
- Analytical thinking
- Adaptability and flexibility
- Training and mentoring
- Conflict resolution skills
- Microsoft office/Excel
- Data processing
- Risk/Compliance analysis
Timeline
Client Relations Specialist
Champions Funding
11.2023 - Current
Customer Resolution Specialist Supervisor
The Money Source
02.2017 - 08.2023
Teller Associate
Wells Fargo
01.2016 - 02.2017
Associate of Science - Criminal Justice
Naugatuck Valley Community College
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