Melissa Garay
Troy
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Restore Therapy PLLC
03.2022 - Current
- Answer incoming calls
- Sign for incoming packages
- Distribute mail
- Keep inventory on office supplies
- Maintain files using Dropbox
- Enter all clinician dining plans using Dropbox
- Review remittance reports.Document any payment errors for corrections
- Review all billing logs and progress notes by checking for any errors such as incorrect CPT codes, IDC numbers or number of treatments. Mail out to therapists for correction in a timely manner
Practice Administrator
CentralMed Urgent Care
09.2021 - 02.2022
- Screened all incoming calls in a professional and friendly manner
- Scheduled patient appointments over the phone and in person using Kareo system. Monitor patient dashboard daily for any cancellation, no show or rescheduling
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Submitted COVID-19, flu and rapid strep test results to NYS Commerce System using Electronic Clinical Laboratory Reporting System (ECLRS)
Payroll Assistant (Temp)
NYC Health + Hospitals
03.2020 - 05.2020
- Processed timesheets for both exempt and non exempt employees
- Responded to employee inquiries regarding payroll and timekeeping
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Payroll/Billing Coordinator (Temp)
RCM Health Care Services
10.2019 - 02.2020
- Interpreted and processed 300 weekly provider time sheets using ADP Workforcenow
- Calculated employee accrual balances, PTO, overtime using Microsoft Excel
- Summarized data using pivot tables to ensure deadlines were met before cut off time
- Answered provider's payroll inquiries either by phone/email in a timely manner to increase customer satisfaction
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance
Payroll Coordinator
ProMed Staffing Resources
11.2018 - 05.2019
- Participated in the weekly processing of payroll for 40 contracted vendors
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, and termination using iSolved Basic Pay payroll system
- Responded to employee questions and requests for information in a timely and knowledgeable fashion
- Updated employee files with new details such as changes in address or salary levels
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment
Education
High School Diploma -
Troy High School
Troy, NYBorough of Manhattan Community College
New York (City), NYSkills
- Administrative experience
- Microsoft application
- Prioritization and scheduling
- Data entry
- Computer operation
- Multi-line Phone System
- Microsoft Outlook
- Customer service
- Filing
- Attention to detail
- Phone Etiquette
- Mail handling
- Multi-line phone systems
Languages
English
Timeline
Administrative Assistant
Restore Therapy PLLC
03.2022 - Current
Practice Administrator
CentralMed Urgent Care
09.2021 - 02.2022
Payroll Assistant (Temp)
NYC Health + Hospitals
03.2020 - 05.2020
Payroll/Billing Coordinator (Temp)
RCM Health Care Services
10.2019 - 02.2020
Payroll Coordinator
ProMed Staffing Resources
11.2018 - 05.2019
High School Diploma -
Troy High School
Borough of Manhattan Community College