Melissa Garbutt
Bluffton,SC
Summary
Dynamic leader with a proven track record for 20 years with the United States Marine Corps, adept in Personnel Leadership and Annual Planning. Excelled in transforming operations and fostering team growth, significantly enhancing efficiency and exceeding training goals with a 90% completion rate. Skilled in creating impactful beauty transformations and building lasting client relationships through exceptional consulting.
Overview
15
15
years of professional experience
Work History
Owner/Operator
The Brow Company
06.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
- Kept detailed records of customer information and services provided to increase return customers by 50%.
- Sanitized and organized station and tools by proper disinfected, disposal and cleanliness procedures.
Senior Advisor
Marine Corps Air Station Beaufort
12.2020 - 07.2023
- Oversaw proper implementation of best practices, policies, and procedures in alignment with regulations and operational needs.
- Directed work of 65 firefighters engaged in extinguishing fires.
- Coordinated, scheduled, and maintained team resources to achieve top levels of operational readiness.
- Implemented comprehensive training operations, inspections, and performance evaluations.
- Inspected apparatus, equipment, grounds and stations for proper order and condition on daily basis.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
- Trained, oversaw and corrected personnel fighting fires.
- Supervised firehouse operations, maintaining inventory and liaising with vendors to secure necessary supplies.
- Prepared and adjusted schedules to cover demand.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
Sexual Assault Victim Advocate
Marine Corps Air Station Camp Pendleton
05.2012 - 10.2021
- Provided comprehensive assessment, goal setting and service plans.
- Accompanied clients to court to clarify processes and procedures.
- Established treatment plans with short- and long-term goals.
- Developed safety plans to meet victims' assessment of need.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Collected statistical data and updated documentation to maintain client records.
- Spearheaded awareness through public speaking to community and business groups.
- Coordinated individual and group counseling to meet victim service standards.
- Attended interagency meetings and networked to create community partnerships.
- Helped clients obtain outside specialist services by coordinating referrals and advising on options.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
- Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Wrote reports on clients and maintained required paperwork.
- Referred clients to other specialists, institutions or support services as necessary.
Logistics Chief
Marine Corps Air Station Iwakuni
12.2020 - 12.2017
- Handled administrative requirements, maintained records and submitted operational reports.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Integrated intelligence activities into other military operations, plans and programs.
- Managed functional areas of logistics.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Supervised logistics functions and operations.
- Provided support to commander and executive staff members.
- Developed logistical checklists to guide activities support.
- Organized unit training operations and managed details when unit move was required.
- Monitored quotas and forecasts to identify product and equipment shortages.
Manager of Operations
Marine Corps Air Station Beaufort
03.2016 - 12.2017
- Reviewed paper timesheets and entered in time reporting system.
- Coached managers on effective strategies for improving employee relations.
- Generated and submitted daily, weekly, monthly and annual reports.
- Checked legal work status of each candidate and completed related paperwork.
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Researched options and mandates to enable proper implementation of personnel procedures.
- Designed and implemented internal training for supervisors and other personnel.
- Fostered and developed training and readiness programs to improve employee effectiveness.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Managed cross-functional teams for successful project completion and timely delivery.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
Training Manager
Marine Corps Air Station Beaufort
06.2015 - 03.2016
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Directed training programs and development paths for managers and supervisors.
- Coordinated ongoing technical training and personal development classes for staff members.
- Created in-depth training manual for all employees.
- Managed all exempt employee coaching, training and performance improvement actions.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Managed new employee orientation training process for more than 700 employees each year.
- Developed departmental systems and procedures to better align workflow processes.
- Planned corporate annual summer and holiday events and team building-based training initiatives.
Station Captain
Marine Corps Air Station Beaufort
12.2013 - 06.2015
- Resolved issues by recognizing and addressing conflict or problems.
- Oversaw daily operations, reviewed reports and interacted with supervisors to exceeding planned revenue goals.
- Translated leadership team's ideas into functional plans.
- Led, managed and held executive leadership accountable for achieving agreed-upon commitments.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Coordinated, scheduled, and maintained team resources to achieve top levels of operational readiness.
- Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
- Trained, oversaw and corrected personnel fighting fires.
- Optimized fire services management with introduction of new systems, policies, procedures, and tools.
- Inspected buildings to determine fire risk and advise owners on prevention methods.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Inspected apparatus, equipment, grounds and stations for proper order and condition on daily basis.
- Coordinated fire control and prevention operations.
- Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
- Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Checked fire suppression equipment regularly and oversaw upkeep.
- Maintained required maps and records.
Station Captain
Marine Corps Air Station Camp Pendleton
03.2011 - 12.2013
- Resolved issues by recognizing and addressing conflict or problems.
- Oversaw daily operations, reviewed reports and interacted with supervisors to exceeding planned revenue goals.
- Translated leadership team's ideas into functional plans.
- Led, managed and held executive leadership accountable for achieving agreed-upon commitments.
- Oversaw daily operations and adjusted activities to align team goals.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Coordinated, scheduled, and maintained team resources to achieve top levels of operational readiness.
- Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
- Trained, oversaw and corrected personnel fighting fires.
- Optimized fire services management with introduction of new systems, policies, procedures, and tools.
- Inspected buildings to determine fire risk and advise owners on prevention methods.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Inspected apparatus, equipment, grounds and stations for proper order and condition on daily basis.
- Coordinated fire control and prevention operations.
- Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
- Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Checked fire suppression equipment regularly and oversaw upkeep.
- Maintained required maps and records.
Drill Instructor
Marine Corps Recruit Depot Parris Island
10.2009 - 03.2011
- Trained and mentored 250 new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of the company and employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 90% completion rate.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Developed lesson plans, instructional materials and written practice tests for recruit training and military training courses.
- Developed and implemented updating training programs for 250 employees.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve above average testing results.
- Created and oversaw basic military training programs for recruit training operations.
Education
Skin Care
Advanced Aesthetics Academy
08.2024
Digital Marketing Intern
The KYO Group
07.2023
Certified Microblading Artist - Beauty
Miami Brow Bar Academy
Miami, FL06.2022
Organizational Leadership
Marine Corps University
Quantico, VA07.2023
DOD Fire Fighter - Fire Science
Louis F. Garland Fire Academy
San Angelo, TX08.2002
Certified EMT - Emergency Medical Technology
Copper Mountain College
Joshua Tree, CA05.2005
Skills
- Annual Planning
- Change and Growth Management
- Treatment Scheduling
- Customer Consulting
- Work Station Cleaning
- Hair and Face Analysis
- Eyebrow Shaping
- Skintone Management
- Color Principles
- Beauty Transformations
- Skin Type Assessments
- Permanent Makeup
- Team Goals
- Personnel Leadership
- Personnel Management
- Dependable and reliable
Timeline
Owner/Operator
The Brow Company
06.2022 - Current
Senior Advisor
Marine Corps Air Station Beaufort
12.2020 - 07.2023
Logistics Chief
Marine Corps Air Station Iwakuni
12.2020 - 12.2017
Manager of Operations
Marine Corps Air Station Beaufort
03.2016 - 12.2017
Training Manager
Marine Corps Air Station Beaufort
06.2015 - 03.2016
Station Captain
Marine Corps Air Station Beaufort
12.2013 - 06.2015
Sexual Assault Victim Advocate
Marine Corps Air Station Camp Pendleton
05.2012 - 10.2021
Station Captain
Marine Corps Air Station Camp Pendleton
03.2011 - 12.2013
Drill Instructor
Marine Corps Recruit Depot Parris Island
10.2009 - 03.2011
Skin Care
Advanced Aesthetics Academy
Digital Marketing Intern
The KYO Group
Certified Microblading Artist - Beauty
Miami Brow Bar Academy
Organizational Leadership
Marine Corps University
DOD Fire Fighter - Fire Science
Louis F. Garland Fire Academy
Certified EMT - Emergency Medical Technology
Copper Mountain College