Melissa Garcia
Customer Service And Office Assistant
Montebello,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Office and Customer Service Specialist
JR Party Rentals
La Puente, CA
07.2015 - Current
- Answered average of 20 calls, emails and yelps per day, addressing customer inquiries, solving problems and providing product information.
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Maintained computer skills of Microsoft office, Quickbooks and physical filing systems.
Leads Cashier
Uptown Perfumes
Whittier, CA
03.2011 - 08.2015
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
No Degree - Psychology
East Los Angeles College
Monterey Park, CA 07.2019 - Current
Skills
Telephone etiquette
Good communication skills
Multi-line phone talent
Creative problem solving
Fluent in Spanish
Complaint resolution
Filing and data archiving
60 WPM typing speed
Timeline
No Degree - Psychology
East Los Angeles College
07.2019 - Current
Office and Customer Service Specialist
JR Party Rentals
07.2015 - Current
Leads Cashier
Uptown Perfumes
03.2011 - 08.2015