Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Garcia

Los Angeles,CA

Summary

Driven esthetician assistant and co-store manager with a proven track record at Snatched By Sam West LLC and Little Caesars. Excelled in enhancing client and customer satisfaction, streamlining operations, and boosting sales through effective leadership and bilingual communication skills. Demonstrated exceptional problem-solving abilities and time management, leading to significant service efficiency improvements. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Esthetician Assistant

Snatched By Sam West LLC
Los Angeles, CA
02.2024 - Current
  • Increased client comfort levels during treatments by explaining procedures step-by-step while addressing any questions or concerns they may have had.
  • Welcomed clients arriving for appointments.
  • Handled busy schedules and stayed on top of key deadlines.
  • Discussed procedures and treatment options with clients.
  • Improved treatment efficiency by maintaining a clean, organized, and well-stocked workspace.
  • Supported estheticians in achieving smoother service flow through timely preparation of treatment rooms and supplies.
  • Enhanced bookings with effective scheduling and time management skills.
  • Streamlined check-in process for clients, reducing wait times and increasing overall efficiency.
  • Greeted guests and escorted to correct treatment rooms.

Assistant Manager

The Habit Burger Grill
Los Angeles, CA
05.2020 - 11.2023
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.

Cashier

Forever 21
Southgate, CA
04.2020 - 08.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.

Co-Store Manager

Little Caesars
Greenfield, CA
06.2018 - 05.2020
  • Boosted store performance by implementing effective sales strategies and staff training programs.
  • Enhanced customer experience through proactive problem-solving and prompt resolution of complaints.
  • Managed inventory levels for optimal turnover, reducing waste and improving product availability.
  • Streamlined store operations with efficient scheduling, task delegation, and resource allocation.
  • Assisted with hiring, training and mentoring new staff members.
  • Provided customers with reliable, enthusiastic and personalized customer service.
  • Developed loyal customer base by providing excellent customer service.

Education

High School Diploma -

Pinnacles High School
Soledad, CA
06-2020

Skills

  • Bilingual
  • Appointment Scheduling
  • Problem solving skills
  • Time management
  • Responsible
  • Leadership
  • Ability to work under pressure
  • Assisting others
  • Multitasking
  • Self motivation
  • Patience with others
  • Respectful to others
  • Good communicator
  • Food service
  • Customer service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Esthetician Assistant

Snatched By Sam West LLC
02.2024 - Current

Assistant Manager

The Habit Burger Grill
05.2020 - 11.2023

Cashier

Forever 21
04.2020 - 08.2022

Co-Store Manager

Little Caesars
06.2018 - 05.2020

High School Diploma -

Pinnacles High School

Similar Profiles

CREATE PROFILE
Melissa Garcia