Melissa Garcia
Keizer,Oregon
Summary
I am a hardworking and focused individual who offers excellent communication, planning and prioritization skills demonstrated through 20 years of performance with the general public and call centers. I am skilled at drafting reports and business correspondence, managing both mail and emails and updating systems and accounts as needed. I have exceptional leadership skills with expertise in streamlining workflow to optimize person strengths
Overview
11
11
years of professional experience
Work History
Market Delivery Team Lead
Lowes Distribution Center
Salem, OR
10.2023 - Current
- Facilitated communication between delivery staff and management.
- Conducted daily team meetings to review performance, set goals and resolve any issues.
- Maintained accurate records of deliveries and ensured compliance with company policies.
- Provided guidance and mentorship to delivery staff on customer service techniques.
- Trained new employees in safety protocols and operational procedures.
- Created reports summarizing delivery trends and areas needing improvement.
- Resolved conflicts among delivery personnel effectively and efficiently.
- Communicated with customers regarding changes in delivery times or locations.
- Investigated any accidents involving company vehicles or personnel promptly.
- Monitored staff and organization of delivery department.
- Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
Human Service Specialist 3
Oregon Department Of Human Services
Salem, OR
02.2016 - 08.2022
- Experience interpreting and applying/explaining rules and/or regulations.
- Experience managing a high-volume workload with attention to accuracy and detail.
- Experience communicating decisions regarding the approval or denial of benefits or services.
- Ability to organize, work tasks and demonstrate time management skills.
- Ability to work independently as well as the ability to work as part of a high function team.
- accurately determining eligibility for programs provided by Self Sufficiency program which include Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Employment Related Day Care (ERDC).
- coding the appropriate systems to deliver benefits as determined by the eligibility of the applicant.
- conducting interviews, reviewing, verification and interpreting policy and rules.
- Helped train new hires as well as conduct meetings and apply procedures for team members.
Technical Support Specialist
Supra United Technologies Services
Salem, OR
02.2014 - 02.2016
- Worked under immediate supervision to provide satisfactory and quality customer service.
- Assisted with obtaining customers' names, addresses, billing information, product numbers, and specifications of items to be purchased.
- Assisted with answering basic customer inquiries on product availability, maintenance, and the status of orders.
- Assisted with resolving basic customer service or billing complaints.
- Assisted with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Assisted with technical support with devices in trouble shooting for individuals and offices.
- Helped train new hires as well as conduct meetings and apply procedures for team members.
Education
High School Diploma -
Silverton High School
Silverton, OR03.2001
Skills
- Complaint Resolution
- Product Knowledge
- Call Management
- Scheduling
- Microsoft Outlook
- DHS Industry Regulations Knowledge
- Product Education
- Administrative Support
- Microsoft Excel
- Team Development
- Computer Proficiency
- Technologically Savvy
- Executive Management Support
- Customer Consulting
- Staff Training
Timeline
Market Delivery Team Lead
Lowes Distribution Center
10.2023 - Current
Human Service Specialist 3
Oregon Department Of Human Services
02.2016 - 08.2022
Technical Support Specialist
Supra United Technologies Services
02.2014 - 02.2016
High School Diploma -
Silverton High School
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