Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Garcia

Queens,NY

Summary

Adept at fostering customer relationships and resolving complaints, I excelled in a fast-paced environment at Km2 Solutions, enhancing customer satisfaction significantly. Skilled in call center operations and problem-solving, my proactive approach and teamwork skills led to a notable improvement in service standards and operational efficiency.

Overview

2025
2025
years of professional experience

Work History

Customer Care Representative

Km2; Solutions
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Bus Matron

Jofaz Transportation
  • Improved communication with parents and school staff by providing timely updates on student behavior or incidents.
  • Assisted students with special needs, ensuring a comfortable and supportive environment during transportation.
  • Helped maintain a punctual transportation schedule by ensuring students were prepared to board the bus promptly at designated pick-up times.

Daycare Assistant

Ready Set Go Child Care
02.2021 - 07.2024
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Cashier/Customer Representative

Bedstuy Fish Fry
12.2019 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Caretaker/Receptionist

Sheepshead Bay Nursing Home
11.2017 - 12.2019
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Education

Bachelor Of Applied Arts - English

Louis Lynch High
Saint Michaels, Barbados
07.2003

Skills

  • Call center experience
  • Billing coordination
  • Brand representation
  • Custom order management
  • Call logging
  • Senior leadership support
  • Complaint resolution
  • Professional telephone demeanor
  • Multi-line phone talent
  • Customer Relationship Management
  • Service standard compliance
  • Staff education and training
  • Sales expertise
  • Account updating
  • International sales support
  • Retail store support
  • Problem-solving skills
  • Multitasking
  • Reliability
  • Customer service excellence
  • Phone Etiquette
  • Teamwork skills
  • Team building
  • Professionalism
  • Stress Tolerance
  • Conflict Resolution
  • Time management abilities

Timeline

Daycare Assistant

Ready Set Go Child Care
02.2021 - 07.2024

Cashier/Customer Representative

Bedstuy Fish Fry
12.2019 - 03.2021

Caretaker/Receptionist

Sheepshead Bay Nursing Home
11.2017 - 12.2019

Customer Care Representative

Km2; Solutions

Bus Matron

Jofaz Transportation

Bachelor Of Applied Arts - English

Louis Lynch High

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Melissa Garcia