Melissa Garcia
Eugene,OR
Summary
Dedicated Home Care Worker with extensive experience at State of Oregon DHS, enhancing client independence through compassionate caregiving and effective health monitoring. Proven ability to coordinate medical appointments and facilitate community activities, demonstrating strong problem-solving skills and attention to detail in care plan adherence. Current CPR, First Aid and State provider number.
Overview
24
24
years of professional experience
Work History
Home Care Worker
State of Oregon DHS
Eugene, OR
08.2024 - Current
- Supported clients with daily living activities and personal care tasks to enhance independence and uphold dignity.
- Monitored medication administration and personal hygiene practices to safeguard client safety and well-being.
- Provide companionship and emotional support to enhance client well-being
- Coordinate transportation for medical appointments and community activities
- Performed light housekeeping tasks to ensure a clean and safe living environment for clients.
Direct Support Professional
Rever Grand
Bend, OR
12.2019 - 05.2022
- Assisted individuals with developmental disabilities in daily activities.
- Provided support and assistance to clients and families in daily living activities, enhancing client independence and optimal functioning in community, home, and social settings.
- Improved patient outlook and daily living through compassionate care.
- Monitored client behavior and communicated changes to supervising staff, ensuring timely adjustments in care.
- Facilitated recreational activities that encouraged social interaction and engagement among clients.
Laundry Attendant
Even Hotel
Eugene, OR
09.2018 - 09.2019
- Oversaw laundry operations for hotel, maintaining cleanliness and organization standards.
- Operated various laundry equipment including washing machines, dryers, and extractors efficiently.
Laundry Attendant / Housekeeping / Environmental Services
Holiday Inn
Springfield, OR
02.2018 - 06.2018
- Managed laundry operations for hotel, ensuring cleanliness and timely processing of linens and guest garments.
Customer Service Retention Specialist
Sykes
Eugene, OR
06.2017 - 11.2017
- Resolved complex customer issues on escalated calls, enhancing customer satisfaction and retention.
- Documented customer interactions in CRM system, facilitating timely follow-up and consistent support.
Notary Public (self employed)
Eugene, OR
09.2015 - 06.2017
- Executed document signings and notarizations for clients, ensuring compliance and accuracy in various settings.
- Recorded and organized all notarized documents and client interactions to maintain comprehensive and accessible records.
Notary Appointment Scheduler / Scheduling coordinator
Maverick Signings
Mission Viejo, California
08.2014 - 08.2015
- Coordinated with notaries to secure availability for client appointments.
- Streamlined appointment tracking using scheduling software to minimize conflicts.
- Performed data entry with proprietary scheduling software to ensure efficient appointment management.
CNA 2
Peacehealth Medical Group
Springfield, OR
12.2011 - 07.2014
- Assisted patients with daily living activities, enhancing comfort and ensuring safety.
- Monitored vital signs and promptly reported changes to nursing staff,
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with healthcare team to implement care plans effectively.
- Documented patient information in electronic health records system, maintaining accuracy for effective care continuity.
Receptionist/ Internet Sales Support Specialist
Kendall Auto Group
Eugene, OR
12.2007 - 07.2009
- Managed phone calls, efficiently directing inquiries to appropriate departments to enhance customer experience.
- Scheduled service and sales appointments, coordinating with staff to optimize workflow and ensure timely service.
Mortgage broker Approval Manager
Lexington Capital
Santa Ana, CA
11.2006 - 03.2007
- Reviewed electronic and paper mortgage broker applications for lender to ensure compliance and accuracy.
- Verified accuracy of documents using online resources to maintain quality standards.
- Provided extensive phone and email support to assist brokers and streamline communication.
Retail Loan Processor
American Guardian Financial
Lake Forest, California
09.2001 - 03.2006
- Processed loan applications using CALYX POINT, ensuring timely and accurate submissions
- Collaborated with underwriters to identify and resolve documentation issues, streamlining approval process.
- Reviewed financial documents for compliance with regulations, mitigating risks of errors.
- Maintained detailed records of application progress and client interactions.
Education
Certified Nursing Assistant - CNA
Holy Cross
Junction City12-2011
Skills
- Daily living support
- Ability to work independently
- Health Monitoring
- Meal preparation
- Community activities
- Time management
- Strong problem solving
- Detail-oriented
- Care plan adherence
- Medical appointment coordination
- Current CPR and First Aid
- Compassionate caregiving
Timeline
Home Care Worker
State of Oregon DHS
08.2024 - Current
Direct Support Professional
Rever Grand
12.2019 - 05.2022
Laundry Attendant
Even Hotel
09.2018 - 09.2019
Laundry Attendant / Housekeeping / Environmental Services
Holiday Inn
02.2018 - 06.2018
Customer Service Retention Specialist
Sykes
06.2017 - 11.2017
Notary Public (self employed)
09.2015 - 06.2017
Notary Appointment Scheduler / Scheduling coordinator
Maverick Signings
08.2014 - 08.2015
CNA 2
Peacehealth Medical Group
12.2011 - 07.2014
Receptionist/ Internet Sales Support Specialist
Kendall Auto Group
12.2007 - 07.2009
Mortgage broker Approval Manager
Lexington Capital
11.2006 - 03.2007
Retail Loan Processor
American Guardian Financial
09.2001 - 03.2006
Certified Nursing Assistant - CNA
Holy Cross