Melissa Garcia
San Antonio,TX
Summary
Accomplished Licensed Vocational Nurse leverages critical thinking, analysis, and medical knowledge to deliver superior care in high-pressure environments. Collaborates with physicians and multidisciplinary team members, restoring patients' health through nursing and health education processes. Maintains positive attitude in urgent, stressful situations.
Overview
12
12
years of professional experience
Work History
Urgent Care LVN
Gonzaba Urgent Care Center
San Antonio, TX
06.2024 - Current
- Documented assessments, interventions, and care updates in electronic medical records.
- Triaged urgent care patients using chief complaints and vital signs.
- Administered medications, injections, and treatments per provider orders.
- Collected specimens and prepared lab samples for testing.
- Assisted with wound care, splinting, and minor procedure setup.
- Educated patients on medications, follow-up care, and home treatment.
- Communicated and collaborated with healthcare team and patient to identify and meet physical, emotional, and spiritual needs.
- Utilized clinical judgment when providing evidence-based nursing interventions for a variety of acute illnesses or injuries.
- Delivered IV fluids and medications according to physician orders.
- Managed time effectively while multitasking between multiple patients.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
Licensed Vocational Nurse Case Manager
Gonzaba Medical Group
San Antonio, TX
04.2023 - Current
- Coordinated care plans for Gonzaba Medical Group patients across primary and specialty services.
- Reviewed charts, medications, and diagnoses to support case management decisions.
- Communicated with physicians, nurses, and social workers about patient care needs.
- Arranged referrals, authorizations, and follow-up appointments for Gonzaba Medical Group patients.
- Educated patients on treatment plans, medications, and chronic condition management.
- Documented assessments, interventions, and care updates in electronic medical records.
- Supported discharge planning and transition care for Gonzaba Medical Group members.
- Educated patients on their medications, side effects and potential interactions with other drugs or supplements.
- Utilized electronic medical records systems for documentation purposes.
- Advised family members regarding health maintenance, disease prevention and available resources for assistance.
- Assisted with discharge planning by providing education on self-care and follow-up appointments.
- Collaborated with physicians, nurses and other healthcare professionals to develop individualized care plans for patients.
Referral Specialist
Gonzaba Medical Group
San Antonio, TX
05.2015 - 10.2022
- Reviewed referral requests for completeness and required documentation
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Coordinated patient referrals across clinic and specialist departments
- Communicated with providers about referral status and next steps
- Tracked referral authorizations through electronic health record systems
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Communicated regularly with patients regarding their care plans following a referral.
- Adhered to HIPAA regulations when handling confidential patient information.
- Analyzed data from referring physicians to ensure completeness and accuracy.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Developed relationships with key stakeholders within the healthcare system to facilitate effective referrals.
- Developed and maintained referral networks, establishing strong relationships with a variety of healthcare providers.
- Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
Education
LVN - Licensed Vocational Nurse
Galen College of Nursing
San Antonio, TXSkills
- Patient care
- Direct patient care
- Documentation skills
- Clinical assessment
- Medication administration
- IV therapy
- Wound care
- Breathing treatments
- Catheter care
- Samples collection
- Vital signs monitoring
- Patient intake
- Patient education
- Care coordination
- Discharge planning
- Referral management
- Case management
- Medication review
- Documentation skills
- EHR documentation
- EHR proficiency
- IV therapy certification
- Team communication
- Clinical judgment
- Critical thinking
- Attention to detail
- Time management
- Infection control
- Geriatric care
- Family communication
- HIPAA compliance
- HIPAA guideline adherence
- Workflow coordination
- Medication review
- EHR proficiency
- Case management
Timeline
Urgent Care LVN
Gonzaba Urgent Care Center
06.2024 - Current
Licensed Vocational Nurse Case Manager
Gonzaba Medical Group
04.2023 - Current
Referral Specialist
Gonzaba Medical Group
05.2015 - 10.2022
LVN - Licensed Vocational Nurse
Galen College of Nursing