Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
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Melissa Garcia-Gonzalez

Gonzales,TX

Summary

Dynamic and results-oriented professional with extensive experience in customer service and workflow optimization, notably at Walmart. Excelled in leadership and bilingual communication, significantly enhancing team efficiency and customer satisfaction. Demonstrated exceptional decision-making and conflict resolution skills, driving continuous development and positive outcomes in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Associate

Walmart
Watertown, WI
04.2022 - 08.2025
  • I watched the necessary training videos to improve my knowledge and skills for the job.
  • Worked through all tasks that needed to be completed for the day.
  • Managed time efficiently to maximize my productivity.
  • Helped answer customers' questions, or at least guided them to useful resources.
  • I helped others on the team with their workload when my tasks were completed.

Restaurant Waiter

Mr. Taco
Gonzales, TX
10.2022 - 07.2023
  • I greeted incoming customers, displayed menu options, and answered any follow-up questions.
  • I checked to make sure the ordered food was made correctly.
  • I made sure guests were satisfied with the meals, cleared plates, and refilled drinks as needed.
  • Provided great customer service quickly and efficiently, even on busy days.
  • Performed closing duties, such as refilling condiments, sweeping, mopping, and washing dishes.

Cashier

Kroger
Watertown, WI
10.2019 - 03.2021
  • Welcomed customers, offering assistance to help find store items.
  • Offered customers carry-out service at completion of transaction.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed customer payments quickly and returned exact change and receipts.

Education

GED -

Victoria College
Victoria, TX
07-2024

Some College (No Degree) - Certified Nurse Aide

Victoria College
Victoria, TX

Some College (No Degree) - Licensed Vocational Nurse

Victoria College
Victoria, TX

Skills

  • FLUENT IN SPANISH
  • Decision-making capacity
  • Meeting facilitation
  • Complaint resolution
  • Cleaning
  • Workflow optimization
  • Attention to detail
  • Verbal and written communication
  • Leadership qualities
  • Conflict resolution
  • Positive attitude
  • Willingness to learn
  • Hospitality and accommodation
  • Continuous development
  • Customer service
  • Following instructions

Certification

  • CNA

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Part of National Honors Society in Elementary, middle, and high school
  • Asked multiple times to join the National Honors Society at Victoria College

Timeline

Restaurant Waiter

Mr. Taco
10.2022 - 07.2023

Team Associate

Walmart
04.2022 - 08.2025

Cashier

Kroger
10.2019 - 03.2021

GED -

Victoria College

Some College (No Degree) - Certified Nurse Aide

Victoria College

Some College (No Degree) - Licensed Vocational Nurse

Victoria College
Melissa Garcia-Gonzalez