Melissa Garcia-Salcedo
Miami
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Parking Enforcement Officer
DADE PARKING ENFORCEMENT
10.2023 - 03.2025
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Responded to calls in both routine and emergency situations.
- Wrote and issues citations or warnings to owners of vehicles.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Monitored the use of accessible parking spaces, ensuring availability for individuals with disabilities who require them most urgently.
Dispatcher
Central Alarm Control
03.2018 - 11.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Read system maps and caller information, and documented details in system.
Receptionist
Home Sweet Home
02.2012 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma -
American Academy
Miami, FLSkills
- Ticketing
- Patrol expertise
- Foot patrolling
- Safety awareness proficiency
- Computer skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking
- Clear communication
- Dispatch communication
Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Parking Enforcement Officer
DADE PARKING ENFORCEMENT
10.2023 - 03.2025
Dispatcher
Central Alarm Control
03.2018 - 11.2019
Receptionist
Home Sweet Home
02.2012 - 09.2017
High School Diploma -
American Academy
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