Melissa Gardner
Yakima,WA
Summary
Driven by a goal-oriented mindset, I enhanced customer loyalty and satisfaction at Design a Burger through innovative problem-solving and effective communication, showcasing my ability to collaborate and innovate.
My time at Kentucky Fried Chicken honed my skills in teamwork and continuous improvement, contributing significantly to team success and customer service excellence.
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
28
28
years of professional experience
Work History
Intern
Yakima Housing Authority
01.2019 - 04.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Supported customer service improvements with detailed feedback analysis.
- Aided in enhancing website user experience with thorough usability testing.
- Assisted in improving product design with detailed user feedback analysis.
- Data Entry.
Customer Representative
Kentucky Fried Chicken, KFC
06.1993 - 09.1993
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Increased repeat business through exceptional service, building trust and loyalty among clients.
- Balanced multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
- Cashier.
- Manager of the Salad Bar.
- Food Packager.
Customer Service Representative
Design a Burger, University of Washington, Seattle
10.1991 - 12.1992
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Stocker.
- Grill Master.
- Food Buffet Line Worker.
- First Job.
- I learned to be courteous and yet stand up for myself.
Education
Bachelor of Science - Interdisciplinary Social Sciences Studies
04.2019
- Honor Roll Consistently in Central Washington University, Ellensburg.
- My name is in the College's Book of Honor Students form Central Washington University.
- Charles and Georgianna La Riveere Scholarship Recipient
- Completed AP course in Math, but I did not take a test for it, 1990.
- Relevant Coursework: Interdisciplinary Social Sciences Studies Major with Concentrations in Psychology Minor, Social Services Minor, Family Child and life Minor.
- Professional Development: Internship with Yakima Housing Authority.
- 3.3.43 GPA
- Capstone Project: Interdisciplinary Social Sciences Studies Major with three Minors, Psychology, Social Services, Family Child and Life taken at CWU, finished 2019. This was a compilation of all of my, Melissa Gardner's work within the colleges attended thus far.
- I enjoyed studying at CWU Ellensburg very much. In addition to my Minors and major subjects, I immensely enjoyed an of the classes with culture mentioned in the title.
- I also enjoyed Art History Class, along with the class on Family Problems in the 21st Century. Although, as of scanning the internet, I believe that those problems have changed topics quite a bit in the small time I have been out of college.
- I look forward to applying my knowledge to my work.
No Degree - Computers - One Class (Dropped)
06.1997
No Degree - Psychology And Speech Communication
06.1994
- Professional Development: Psychology and Speech Communication.
- I enjoyed my Geology Class, particularly 101.
- I repeated my Math 121 which by the time I had transferred it back in was called Math 105. My grade was then a combined score.
- I finished my needed Math here. Thus I haven't had math since 1993 or 1994.
No Degree - One Math Class
08.1991
High School Diploma -
06.1990
- Honoree of Honors and Honor Roll. Also, my name was in the honors Student's Handbook.
- 3.7 GPA
- Ranked in Top 10% of class
No Degree - One Art Class & One H.S. Government Class
08.1989
Skills
Teamwork and Collaboration
Problem-Solving
Goal-oriented mindset
Creativity and Innovation
Research
Self Motivation
Effective Communication
Continuous Improvement
Written Communication
Disability/Medical
It should be mentioned here that I am considered disabled. I have a mental Illness. I am not violent. I have never been in a fight. I have many Medical Conditions that I have to have time off of regular office schedules, so that I can attend Dr.'s appointments. Thus, a part-time job would be best. In addition, because it is a mental condition that disrupted my life in 1994, I have been out of the workforce for quite some time.
I have been volunteering in different positions over time, but nothing paying. After graduating from college, I have a little more confidence, but I am still afraid of failure.
Timeline
Intern - Yakima Housing Authority
01.2019 - 04.2019
Customer Representative - Kentucky Fried Chicken, KFC
06.1993 - 09.1993
Customer Service Representative - Design a Burger, University of Washington, Seattle
10.1991 - 12.1992
Central Washington University - Bachelor of Science, Interdisciplinary Social Sciences Studies
Columbia Gorge Community College - No Degree, Computers - One Class (Dropped)
University of Washington - No Degree, Psychology And Speech Communication
Seattle Central Community College - No Degree, One Math Class
Goldendale High School - High School Diploma,
Treaty Oak Community College - No Degree, One Art Class & One H.S. Government Class
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