Hi, I’m
Melissa Hill
Denville,NJ
Summary
Proven track record of enhancing customer satisfaction and team productivity as a Floor Supervisor at Kings Supermarket. Leveraged patience, understanding, and effective merchandising strategies to boost sales and resolve conflicts, demonstrating reliability and a commitment to excellence. Skilled in toddler and infant care, showcasing a blend of emotional support and cleanliness standards.
Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise.
Overview
27
years of professional experience
Work History
Self Employed Nanny
Nanny
01.2015 - 03.2022
Job overview
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Scms Administrative Servives
Receptionist
01.2014 - 01.2015
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Starbucks
Floor Supervisor
03.1997 - 03.2004
Job overview
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Kings Supermarket
Floor Supervisor
01.1995 - 01.2000
Job overview
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
SouthEastern High SchoolMiramar, FL
High School Diploma
04.2011
Skills
Patience and understanding
Friendly
Reliability and Trustworthiness
Approachable
Emotionally supportive
Toddler care experience
Infant care experience
Cheerful and energetic
Cleaning and sanitation
Timeline
Nanny
Self Employed Nanny
01.2015 - 03.2022
Receptionist
Scms Administrative Servives
01.2014 - 01.2015
Floor Supervisor
Starbucks
03.1997 - 03.2004
Floor Supervisor
Kings Supermarket
01.1995 - 01.2000
SouthEastern High School
High School Diploma
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