Melissa Garrett

• Greeted customers, identified their needs and provided advice on automotive services.
• Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
• Accepted and processed customer payments and applied toward account balances.
• Maintained up-to-date records of customer interactions, transactions and changes in account status.

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• Ensured compliance with company policies and procedures related to guest assistance operations.
• Resolved customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
• Developed creative strategies for improving customer service processes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Provided answers to general customer and branch questions, completed the insurance claim process, research reservations, communicate branch policies,to customers.
• Handled roadside assistance calls all while learning policies, procedures, and systems for Enterprise, National, and Alamo Car Rental brands.

• Handled customer service calls and inquiries from customers regarding their HSA, FSA, and MRA accounts.
• Gave a detailed account of the information, and provided IRS-mandated information pertaining to the account.
• Ordered new debit cards and updated information. Changed plans according to IRS regulations.
• Maintained a high level of professionalism when dealing with difficult customers.