Melissa Gauthreaux
Portland
Summary
Accomplished Clinical Services Associate II at American Red Cross, adept in patient services management and clinical inventory control. Demonstrated excellence in streamlining processes for enhanced efficiency, ensuring regulatory compliance, and fostering effective communication across departments. Skilled in Microsoft Excel and possesses strong organizational skills, significantly improving patient care and operational workflows.
Overview
24
24
years of professional experience
Work History
Clinical Services Associate II
American Red Cross
12.2021 - 02.2025
- Served as a liaison between clinical service providers, administrative personnel, and medical professionals to ensure seamless communication across departments.
- Optimized resource allocation by analyzing department needs and adjusting staffing levels accordingly.
- Improved patient care by coordinating clinical services and streamlining processes.
- Maintained regulatory compliance with all healthcare standards, policies, and procedures through diligent monitoring and documentation.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Ordered all department supplies and kept check on inventory levels.
- Responsible for payroll of nursing staff.
Hospital Services Coordinator
American Red Cross Biomedical Services
05.2021 - 12.2021
- Create orders from requests of surrounding hospitals and internal site to sites.
- Monitor and accurately fulfill orders for blood products to surrounding hospitals and internal site to site transfers using strict packing configurations to ensure safety and compliance.
- Adhere to strict FDA and federal guideline standards of distribution of blood products.
- Keep accurate documentation in compliance with cGMP practices and FDA standards.
- Monitor and organize incoming blood products for distribution according to FIFO standards.
- Coordinate transportation of blood products from ARC to surrounding hospital customers to ensure timely delivery.
Stock/Inventory Assistant I
American Red Cross Biomedical Services
10.2019 - 05.2021
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
- Managed and archived valid documentation and participated in internal quality audits
- Identify and deliver supply needs for individuals and departments within the organization
- Operate standing and sitting forklift as well as manual and electric pallet jack
Inventory Clerk
Lazarus Naturals
04.2019 - 10.2019
- Complete physical inventory counts each week
- Reconcile inventory numbers
- Created and improved intelligence resources to facilitate consistent traceability of product flow
- Monitor and replenish order fulfillment stations with product as demand requires
- Accurately recorded discrepancies of transferred goods
- Alternate goods in inventory by observing “first in, first out” approach to keep shelves organized
Whole Body Team Member
Whole Foods Market Inc
01.2019 - 04.2019
- Assist in implementing of department promotions
- Complete overnight inventory counts of department
- Assist other departments as needed
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in vitamin and body care products.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Vitamin/HABA Clerk/Store Receiver
Sprouts Farmers Market
03.2018 - 01.2019
- Assisting customers with their supplement and body care needs
- Stocking product as it comes in
- Being trained for Associate duties and learning the functions of the department including ordering, inventory, margins and structural logistics.
- Keep the backroom organized and tidy
- Input invoices into system in order to be processed and paid
- Create and nurture professional relationships with outside vendors as well as with fellow team members
- Received incoming shipments, compared contents against associated records and transmitted to proper department
Nutritionist
Rainbow Acres Natural Foods
05.2017 - 03.2018
- Consult with individual customers and make recommendations for supplementation and other health advice for their particular needs
- Responsible for placing orders and keeping in stock several direct company lines
- Stock product as it comes in
- Consistently participate in training's to further education on specific product lines and stay up to date with new research developments
Whole Body Team Member/Store Receiver
Whole Foods Market
12.2000 - 05.2017
- Educate customers on products and make suggestions based on their individual needs
- Place orders within the deadlines. Maintain stock on the sales floor. Stock new product when orders arrive
- Assist in the implementing of Sales
- Complete overnight inventory counts of department
- Participate in ongoing education and product training
- Process invoices from previous day; receive products for departments and insure accurate shipments; request credits for damaged or shorted products; prepare products for department stocking; organize back room to receive daily loads; insure accurate shipments; temp perishable products to insure within OSHA guidelines; scan receive products from pilot vendors for accurate inventory; communicate with store departments of their products arrival; accurately process invoices from days shipment; insure back room is in compliance with safety guidelines
Education
Certification - Health Unit Coordinator
Portland Community College
Portland, OR03-2025
Certification - Holistic Nutrition
Energetic Health Institute
Los Angeles, CA09-2016
High School Diploma -
City High School
1900 Morningside Dr., Iowa City, IA 522451999
Skills
- Microsoft Excel and Word and Office
- Patient services management
- Clinical inventory control
- Staff scheduling
- Medical records management
- Protocol adherence
- Attention to detail
- Organizational skills
- Effective communication
- Adaptability
Participations
Team trainer for the Whole Body department at Whole Foods Market for 3 years. Helping develop and grow new employees into successful team members.
Leader of a team member awareness group for 2 years, spearheading community outreach programs and group volunteer projects. Along with being a safety liaison and communication bridge between team members and leadership.
Involved in two volunteer projects abroad, including the construction of a home and planting of a garden in an underdeveloped community.
Timeline
Clinical Services Associate II
American Red Cross
12.2021 - 02.2025
Hospital Services Coordinator
American Red Cross Biomedical Services
05.2021 - 12.2021
Stock/Inventory Assistant I
American Red Cross Biomedical Services
10.2019 - 05.2021
Inventory Clerk
Lazarus Naturals
04.2019 - 10.2019
Whole Body Team Member
Whole Foods Market Inc
01.2019 - 04.2019
Vitamin/HABA Clerk/Store Receiver
Sprouts Farmers Market
03.2018 - 01.2019
Nutritionist
Rainbow Acres Natural Foods
05.2017 - 03.2018
Whole Body Team Member/Store Receiver
Whole Foods Market
12.2000 - 05.2017
Certification - Health Unit Coordinator
Portland Community College
Certification - Holistic Nutrition
Energetic Health Institute
High School Diploma -
City High School
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