Melissa Geist
Stanley
Summary
Enrollment & Eligibility Supervisor with comprehensive experience in optimizing enrollment processes and enhancing team efficiency in the healthcare sector. Demonstrates a visionary approach to problem-solving and process improvement, leveraging extensive skills in communication, project management, and administrative support. Committed to driving innovation and excellence in service delivery, fostering a collaborative environment that enhances member satisfaction and operational success.
Overview
25
25
years of professional experience
Work History
Enrollment & Eligibility Supervisor
UnitedHealthcare
01.2019 - Current
- Lead team to ensure timely processing of eligibility files, enhancing accuracy and efficiency
- Manage member policy changes, ensuring compliance with health insurance standards
- Collaborated with business partners to resolve complex enrollment issues, improving member satisfaction
- Facilitate staff training and onboarding, fostering a knowledgeable and efficient team
- Develop reports to track enrollment metrics, driving data-driven decision making
- Optimized enrollment workflows through automated queue management, reducing processing time and enhancing accuracy in healthcare policy administration
- Drove process improvements in enrollments operations while supervising staff development, training initiatives, and maintaining high-quality service standards
Irrigation & Plumbing Coordinator
RainMaster
02.2009 - 06.2019
- Coordinated schedules, optimizing project timelines and resource allocation
- Facilitate communication among teams, enhancing collaboration and workflow efficiency
- Dispatched technicians promptly, improving service response times and customer satisfaction
- Supported financial operations, managing accounts payable/receivable, maintaining precise documentation systems ensuring accurate and timely processing of transactions
- Maintained company records, contributing to streamlined operations and document accessibility
Executive Assistant
Casa Phoenix
02.2000 - 02.2009
- Managed executive schedules, ensuring seamless operations
- Coordinated meetings and travel, enhancing efficiency
- Maintained accurate records and correspondence
- Supported HR with onboarding and training initiatives
- Orchestrated executive meetings and maintained detailed records while ensuring smooth interdepartmental collaboration and vendor relations
Education
High School Diploma -
Chippewa Valley Technical
Skills
- Management
- Leadership
- Process Improvements
- HR Management
- Customer Service
- Administrative Support
- Scheduling
- Project Management
- Team Management
- Problem Solving
- Communication
Timeline
Enrollment & Eligibility Supervisor
UnitedHealthcare
01.2019 - Current
Irrigation & Plumbing Coordinator
RainMaster
02.2009 - 06.2019
Executive Assistant
Casa Phoenix
02.2000 - 02.2009
High School Diploma -
Chippewa Valley Technical
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