Melissa Gero
Flower Mound
Summary
Dynamic administrative professional with extensive experience at the Missouri Department of Conservation, excelling in customer service and data organization. Proven ability to enhance office efficiency through meticulous record-keeping and effective communication. A dedicated team player, adept at managing multi-line phone systems and fostering strong client relationships.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Missouri Department of Conservation
05.2005 - 12.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Head Bank Teller
Third National Bank
05.1995 - 12.2004
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
- Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
Education
High School Diploma -
Smith Cotton High School
Sedalia, MO05-1995
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
- Customer and client relations
- Filing
- Clerical support
- Documentation and recordkeeping
- Dedicated team player
- Data organization
- Deadline oriented
- Mail handling
- Meticulous attention to detail
- Data collection
- Multi-line phone systems
- Internal communications
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Missouri Department of Conservation
05.2005 - 12.2008
Head Bank Teller
Third National Bank
05.1995 - 12.2004
High School Diploma -
Smith Cotton High School
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