Dynamic caregiver and managerial professional with a proven track record at Depelchin and Allsups Convenience Store, excelling in compassionate caregiving and effective team leadership. Leveraged emotional support and healthcare coordination skills to enhance client well-being and foster team efficiency. Achieved notable improvements in client satisfaction and operational productivity through innovative problem-solving and critical thinking. Compassionate caregiver possessing in-depth knowledge of medical terminology and medical administration. Administers medication, prepares and feeds meals and supervises resident behaviors. Friendly professional with great sense of humor and warm demeanor. Certified in CMAA with Medical Billing and Coding. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CMAA position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Melissa Gerrera
Certified Medical Administrative Assistant with medical billing and coding
Lubbock,TX
Summary
Overview
4
years of professional experience
1
Certification
Work History
DePelchin
Respite Care Provider
Job overview
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Communicated proactively with primary caregivers regarding any changes in patient status or condition during respite stays.
- Assisted patients with mobility and transfers, ensuring safety and comfort during all movements.
- Adhered to all relevant regulations and guidelines associated with respite care provision, maintaining a high standard of professionalism throughout each engagement.
- Continually updated knowledge on relevant medical conditions and treatment options through professional development opportunities and self-directed learning initiatives.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
EZ Mart Stores
Clerk
Job overview
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Ripley Do Dah's
Child Caregiver
Job overview
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Established daily routines to provide structure and predictability for children under care.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Enhanced children's social skills by organizing group activities and promoting teamwork.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Actively participated in professional development opportunities, staying current on best practices for child care and enhancing caregiving skills.
- Created and implemented diverse educational strategies to boost development.
- Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
- Introduced children to educational games and activities to boost learning.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Developed age-appropriate activities and crafts to engage children.
- Assisted in potty training and other daily hygiene activities to support child development.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Implemented daily routines and activities to stimulate and engage children.
- Developed lessons and activities to promote children's physical and emotional development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Logged information regarding naps, feedings, and any medications administered.
- Encouraged children's emotional and social development.
Allsups Convience Store
Assistant Store Manager
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Depelchin
Specialized Foster Parent
03.2017 - 02.2021
Job overview
- Promoted educational success by assisting with homework assignments, monitoring school performance, and attending parent-teacher conferences.
- Attended ongoing training sessions to stay current on best practices in foster care provision and trauma-informed parenting techniques.
- Collaborated with social workers to develop individualized care plans for each child in the foster home.
- Assisted in maintaining relationships between children and their extended families or support networks when appropriate for their wellbeing.
- Advocated for the best interests of each child during court hearings or case reviews involving decisions about their future placements or permanency plans.
- Enhanced children''s well-being by providing a safe, nurturing, and structured home environment.
- Facilitated family visits and maintained open communication with biological parents when appropriate to support reunification efforts.
- Coordinated with therapists, educators, and other professionals to ensure all aspects of each child''s needs were met.
- Implemented behavior management strategies to address challenging behaviors while promoting personal growth and development.
- Improved overall stability for foster children by establishing clear boundaries, expectations, and routines within the household.
- Maintained detailed records of children''s progress, medical appointments, and school activities for regular review by caseworkers.
- Provided consistent emotional support and guidance to help children cope with past trauma and adjust to their new living situation.
- Fostered cultural competence within the family by celebrating diverse traditions, customs, and holidays relevant to each child''s background.
- Encouraged positive relationships among siblings placed together in the same foster home through conflict resolution techniques and team-building activities.
- Connected children with community resources such as recreational programs or mental health services tailored to their specific interests or needs.
- Facilitated the integration of new foster children into the household by providing a warm welcome and thorough orientation to house rules and expectations.
- Assisted children in developing essential life skills such as cooking, cleaning, budgeting, and time management through daily tasks and routines.
- Modeled healthy communication skills and conflict resolution techniques while maintaining a positive atmosphere within the home.
- Nurtured resilience in foster children by helping them understand their strengths and building self-esteem through encouragement and praise.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Cared for medically fragile children in need of extensive support.
- Prepared and maintained individual beds and personal space for foster children.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Helped reunify birth families through coordinated visitation strategies.
- Improved children's health by preparing healthy meals and snacks.
Education
Texas Tech UniversityLubbock, TX
Certificate of Completion from CMAA With Medical Billing And Coding
03.2024
University Overview
I also passed my exam through the NHA for Certified Medical Administrative Assistant.
Plainview High SchoolPlainview, TX
GED
1998
University Overview
Skills
- Emotional Support
- Hygiene maintenance
- Healthcare coordination
- Recreational Activities
- Patient Monitoring
- Physical therapy assistance
- Meal Preparation
- Family collaboration
- Compassionate Caregiving
- Housekeeping tasks
- Developmental Disabilities Expertise
- Disability Awareness
- Cultural Sensitivity
- Teamwork and Cooperation
- Safety Precautions
- Medical terminology knowledge
- Continuing education
- Care Plan Development
- Fast Learner
- Critical Thinking
- Supportive Personality
- Problem Identification
- Client satisfaction
- Ability to Lift
- Caring Companionship
- Physical Stamina
- Schedule Management
- Medication Management
- Client Education
- Meal Planning and Preparation
- Errands
- Staff Collaboration
- Laptop and Tablet Operation
- Schedule Maintenance
- Housekeeping
- Injury Prevention
- Remote Video Conferencing
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Clear Communication
- Attentive to People
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Safety Compliance
- Relationship Building
- Household Cleaning
- Personal Care Worker
- Cooking meals
- Documentation and Recordkeeping
- Task Prioritization
- Self Motivation
- Medication Administration
- Analytical Thinking
Certification
I have my certificate of completion through Texas Tech University for classes on Certified Medical Administrative Assistant with Medical Billing and Coding. I also have my certificate through the NHA for my state exam for Certified Medical Administrative Assistant.
Timeline
Specialized Foster Parent
Depelchin
03.2017 - 02.2021
Respite Care Provider
DePelchin
Clerk
EZ Mart Stores
Child Caregiver
Ripley Do Dah's
Assistant Store Manager
Allsups Convience Store
Texas Tech University
Certificate of Completion from CMAA With Medical Billing And Coding
Plainview High School
GED
I have my certificate of completion through Texas Tech University for classes on Certified Medical Administrative Assistant with Medical Billing and Coding. I also have my certificate through the NHA for my state exam for Certified Medical Administrative Assistant.
Similar Profiles
Jocelyn CentenoJocelyn Centeno
Residential House Manager at DePelchinResidential House Manager at DePelchin
Lydia CarterLydia Carter
Client Benefits Specialist at DePelchin Children’s CenterClient Benefits Specialist at DePelchin Children’s Center
Sierra MarkSierra Mark
Server at Caprock CafeServer at Caprock Cafe