Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Melissa Gerrick

Ocala,FL

Summary

Results-driven professional with extensive experience in customer service at Walmart. Demonstrated success in elevating customer experiences through teamwork and effective issue resolution. Adept at managing online orders while consistently meeting delivery targets. Focused on cultivating positive shopping environments and maximizing customer satisfaction.

Overview

7
years of professional experience

Work History

Walmart

Sales Associate/Personal Shopper
03.2020 - Current

Job overview

  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Organized efficient shopping schedules that minimized time and effort for clients, leading to higher satisfaction rates.
  • Recommended alternative products or options when specific items were out of stock or unavailable.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Pei Wei

HOST/Cashier
01.2019 - 03.2020

Job overview

  • Executed management of high-pressure situations with poise, efficiently directing large gatherings or unforeseen events during peak hours.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Taco Bell

Cashier
01.2018 - 06.2018

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed cash register functions for cash, check, and credit card transactions, ensuring high accuracy standards.
  • Restocked and organized merchandise in front lanes.

Education

North Miami Beach High School
1247 NE 167th ST, Miami, FL 33162

High School Diploma
05-2018

University Overview

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Languages

English
Native or Bilingual

Timeline

Sales Associate/Personal Shopper
Walmart
03.2020 - Current
HOST/Cashier
Pei Wei
01.2019 - 03.2020
Cashier
Taco Bell
01.2018 - 06.2018
North Miami Beach High School
High School Diploma

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Melissa Gerrick