MELISSA GETTY

Reconciled overdue accounts to decrease aging and enhance reporting accuracy.

Analyzed outstanding balances to resolve account reconciliation issues.

Collaborated in formulating strategies for consistent account reconciliation.

Generated detailed summaries highlighting third-party inconsistencies.

• Provided exceptional customer experience by addressing customer complaints and concerns, resulting in positive resolutions which is reflected in high customer connection score reaching 68.
• Consistently educated team surrounding conflict resolution by onboarding new partners and training on the Latte Model used to diffuse customer conflict.
• Built a high-performing team to drive company objectives, including labor optimization, enhancing customer connection, implementing inventory management strategies to reduce costs of goods sold (COGS), and achieving Drive Thru efficiency goals.
• Effectively initiated the opening of the Galloway Starbucks branch, managing all facets of store setup in accordance with schematics with extreme attention to detail.
• Pioneered the selection and training of a new store team, guaranteeing a smooth onboarding process and ensuring a customer focused team. Conducted comprehensive inspections to confirm the flawless operation of all store functions.

• Managed invoicing processes to ensure timely billing and collections.
• Reconciled accounts receivable ledger to maintain accurate financial records.
• Developed and implemented strategies to streamline collections procedures.
• Collaborated with cross-functional teams to resolve discrepancies in payments.
• Prepared regular financial reports for senior management review, enhancing decision-making processes.
• Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms.