MELISSA GHEEN
Oak Grove,Missouri
Summary
Motivated Back Office Executive skillful in performing key administrative tasks such as research, accounting functions and data analysis. Structured and methodical professional dedicated to responding quickly to requests and providing reliable support to management. Expertise in calender management and bookkeeping.
Overview
8
8
years of professional experience
Work History
Office Manager
Hy-Vee
Oak Grove, MO
09.2021 - Current
- Administered payroll and maintained proper documentation of employee personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Verified the accuracy of cash drawer contents at beginning and end of shift.
- Monitored all cash handling activities to ensure adherence to internal control procedures.
- Processed incoming payments, including checks and electronic fund transfers.
- Maintained accurate cash balances and reconciled discrepancies.
- Coordinated with vendors regarding invoicing issues and payment schedules.
- Trained staff in finance-related policies, procedures, and best practices.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Evaluated employee performance regularly and provided feedback on areas for improvement.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Processed accounts payable and receivable transactions.
Personal Care Assistant
Above and Beyond Home Care
Kansas City, MO
03.2023 - Current
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted with meal planning to meet nutritional plans.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Transported patients to medical, dental and personal care appointments.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
Personal Care Assistant
Caring Hands Home Care
Blue Springs, MO
11.2022 - 03.2023
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided emotional support to clients during difficult times.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
CNA
Phoenix homecare And Hospice
Kansas City, MO
08.2016 - 01.2020
- Maintained clerical correspondence via email and phone.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Administered medications under supervision of a licensed nurse.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Used mobility devices to transport patients.
Office Manager
Asset Auto
Blue Springs, Missouri
03.2019 - 03.2020
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
- Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
- Developed and implemented a sales process to increase customer satisfaction.
- Scheduled appointments with potential customers interested in purchasing used cars from the dealership.
Education
GED -
State of Missouri
Lee's Summit, MO08-2018
Skills
- Basic accounting
- Attention to Detail
- Reliability
- Multitasking
- Bookkeeping
- Accuracy and Precision
- Integrity and Honesty
- Customer Relations
- Cash Handling
- POS Systems
- Customer Service
- Cash Management
- Team Leadership
Timeline
Personal Care Assistant
Above and Beyond Home Care
03.2023 - Current
Personal Care Assistant
Caring Hands Home Care
11.2022 - 03.2023
Office Manager
Hy-Vee
09.2021 - Current
Office Manager
Asset Auto
03.2019 - 03.2020
CNA
Phoenix homecare And Hospice
08.2016 - 01.2020
GED -
State of Missouri