Melissa Gibson
King George,VA
Summary
Over 15 years of experience, personal initiative, and training is the foundation for superior performance and detailed working knowledge in the following key areas: Training … Instruction … Claims Processing … Insurance Regulatory Compliance … Presentations … Customer Service … Strong Interpersonal Skills … Problem Resolution … Organizational Skills … Time Management … Auto Repair … Accident Reporting … Call Handling Outstanding communication and interpersonal skills. Able to effectively interact with all levels of management, business leaders, community organizations and clientele. Take charge of situations and deliver desired results. Works well under pressure and against critical deadlines.
Overview
27
27
years of professional experience
Work History
Claims Adjuster
GEICO Insurance Company
Fredericksburg, VA
01.2007 - 01.2022
- Company Overview: An accomplished Claims Adjuster with the demonstrated ability to provide exceptional direction, guidance and training to new hire Claims Adjusters in training
- Facilitated and imparted learned experiences onto others which resulted in more efficient and accurate processing of claims
- Personally created training materials for new associates which were developed based on personal experience to impart to others looking for explanations to questions from customers
- The training materials were shown to be an invaluable part of new hire development by strengthening confidence, knowledge and support at the same time
- Worked directly with other adjusters, supervisors, and managers in a field environment while working with multiple external stakeholders such as body shops, rental partners, and parts providers
- Provide other staff members and customers with strong support and customer service skills through solid computer, multi-tasking and mechanical aptitude
- An accomplished Claims Adjuster with the demonstrated ability to provide exceptional direction, guidance and training to new hire Claims Adjusters in training
Department Manager
Giant Food
Springfield, VA
04.1999 - 04.2007
- Implemented quality control measures to uphold company standards.
- Ensured compliance with company policies and relevant regulations.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Managed daily operations, ensuring efficient workflow and productivity.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Followed safety protocols and company processes and procedures.
- Lead and managed a team of 4 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Created weekly schedules for staff members to ensure adequate coverage during peak hours.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Developed and implemented strategic departmental plans to achieve company targets.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
Cosmetologist
Hair Designers
Springfield, VA
09.1994 - 06.1996
- Created customized hair styles according to client's preferences and facial features.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Assisted senior stylists with complex color formulations.
- Assisted customers in selecting appropriate retail products for their needs.
- Maintained cleanliness of salon equipment and tools.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Ensured proper sanitation practices were followed at all times.
Education
High School Diploma -
John R. Lewis High School
Springfield, VA 06-1996
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft One Note
- Excel
- Smartphone apps
- Adobe Acrobat Reader
- Social Media X
- TikTok
Technical Repertoire
- Microsoft: Word, PowerPoint, One Note, Excel
- Smartphone apps
- Adobe Acrobat Reader
- Social Media: X (Twitter), Instagram, TikTok
Education Certification Professional Development
- Completed GEICO company-based educational development such as: Coach Development, Communication Skills, Diversity Training, Writing Skills Curriculum, Listening Skills
- SIU Fraud Certification Course
- Claim handling insurance licensed for all 50 states
References
References available upon request.
Timeline
Claims Adjuster
GEICO Insurance Company
01.2007 - 01.2022
Department Manager
Giant Food
04.1999 - 04.2007
Cosmetologist
Hair Designers
09.1994 - 06.1996
High School Diploma -
John R. Lewis High School
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