Appfolio
Melissa Gilbert
Patient Service Representative
Muncie,IN
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
American Health Network
Muncie, Indiana
09.2021 - Current
- Took copayments and compiled daily financial records.
- Followed document protocols to safeguard confidentiality of patient records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Transcribed phone messages and relayed to appropriate personnel.
Senior Property Accountant
Middletown Property Group
Muncie, IN
09.2019 - 08.2021
- Counted, verified and handled remote bank deposits.
- Prepared a variety of different written communications, weekly owner AP reports and documents to ensure smooth operations.
- Entered and paid all utilities in Appfolio for over 2,000 properties.
- Set up new utilities for new properties and tenant skips.
- Updated and maintained Excel spreadsheet for all tenant leases and properties.
Patient Account Representative
American Health Network Inc.
Muncie, IN
07.2017 - 09.2019
- Provided telephone customer service for inbound and outbound collection calls.
- Posted and adjusted payments from patients.
- Verified insurance and submitted insurance add panels.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Patient Service Representative
AHN Spinal Therapeutics And Diagnostics
Muncie, IN
01.2016 - 07.2017
- Used NextGen to schedule appointments for 4 providers and 3 offices.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Obtained payments from patients and scanned identification and insurance cards.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Medical Receptionist/Medical Assistant
Throughcare P.C.
New Castle, IN
08.2009 - 12.2015
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized patient files and streamlined operations to improve efficiency.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Education
CNA - undefined
Ivy Tech Community College of Indiana
Muncie, IN 11.2001 - 12.2001
Skills
Reliable
Payment processing
Attention to detail
Customer service-focused
Data entry
Software
NextGen
Excel
Timeline
Patient Service Representative
American Health Network
09.2021 - Current
Senior Property Accountant
Middletown Property Group
09.2019 - 08.2021
Patient Account Representative
American Health Network Inc.
07.2017 - 09.2019
Patient Service Representative
AHN Spinal Therapeutics And Diagnostics
01.2016 - 07.2017
Medical Receptionist/Medical Assistant
Throughcare P.C.
08.2009 - 12.2015
CNA - undefined
Ivy Tech Community College of Indiana
11.2001 - 12.2001