Melissa Gilbert
Mt. Dora,FL
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Eager [Job Title] always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Health Unit Secretary
Advent Health Waterman
08.2023 - Current
- Enhanced patient experience by efficiently managing medical records and coordinating appointments with healthcare providers.
- Streamlined communication between nursing staff and physicians, ensuring timely delivery of accurate information.
- Improved patient satisfaction by promptly addressing inquiries and concerns from patients and their families.
- Established organized filing systems for medical records, expediting access to essential information when needed.
- Optimized unit efficiency by maintaining accurate inventory levels of medical supplies and equipment.
- Assisted in the coordination of various health services, ensuring comprehensive care for patients.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and organizational policies.
- Demonstrated strong multitasking abilities by managing phone calls, visitor inquiries, and clerical tasks simultaneously.
- Facilitated efficient admissions processes by gathering necessary paperwork and verifying insurance coverage for new patients.
- Ensured accuracy of physician orders through meticulous transcription and verification processes.
- Supported departmental goals by participating in ongoing training sessions related to best practices for Health Unit Secretaries.
- Contributed to a positive work environment through effective teamwork, open communication channels, and proactive problem-solving approaches.
- Maintained high standards of cleanliness within the unit by adhering to infection control protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Secretary
Prime Plumbing Inc
01.2019 - 04.2022
- Maintained electronic filing systems and categorized documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained daily report documents, memos and invoices.
- Managed filing system, entered data and completed other clerical tasks.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Child Caregiver
Myself
01.2004 - 03.2022
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Read stories, sang songs and facilitated creative play.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Encouraged children to develop healthy social and emotional skills.
- Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
- Encouraged children's emotional and social development.
- Assisted in potty training and toilet hygiene.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Monitored children's activities to verify safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Utilized positive reinforcement techniques to encourage good behavior.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Provided emotional support and guidance to children during difficult times.
- Taught children to organize toys, wash hands, and share by leading by example.
Cashier
Kmart, Sears Holding
08.2011 - 11.2012
- Worked flexible schedule and extra shifts to meet business needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Greeted customers entering store and responded promptly to customer needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Set up new sales displays each week with fresh merchandise.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Recreational Aide
City Of Ocoee
05.2007 - 08.2009
- Ordered and maintained all recreational equipment.
- Evaluated program success on an ongoing basis by soliciting feedback from participants, parents, and other stakeholders to make necessary improvements for future sessions.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Performed light custodial duties to provide clean and inviting facilities.
- Responded to public inquiries to provide information about programs and facilities.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Kept athletic and games equipment and facilities organized and maintained.
- Liaised with community organizations to promote recreational activities.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Supported a positive atmosphere by fostering strong relationships with community members and parents through regular communication and feedback sessions.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Transported and escorted program participants to and from activities and on field trips.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Prepared reports for management regarding status and progress of recreational activities.
- Promoted a safe environment for all participants by maintaining clean facilities and ensuring proper use of equipment.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Facilitated enjoyable group outings to local parks, museums, or other attractions as part of program offerings.
Secretary
Pioneer Metals
02.1998 - 07.2007
- Maintained electronic filing systems and categorized documents.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Facilitated communication between departments for improved collaboration and project success.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Offered technical support and troubleshot issues to enhance office productivity.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Liaised between clients and vendors and maintained effective lines of communication.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained daily report documents, memos and invoices.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Entered data into system and updated customer contacts with information to keep records current.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
West Orange High School
Winter Garden, FL05.1997
Skills
- Team Leader
- Food Preparation and Service
- Event Planning
- Lesson Plan Development
- Activity management
- Positive Reinforcement
- Social Development
- Calendaring and Scheduling
- Outdoor Play Supervision
- Homework help
- Planning and Leading Activities
- Diaper changing
- Field Trip Planning
- Transportation and Driving
- Health and safety
- Time Management
- Materials Management
- Household Chores Assistance
- Meal Preparation
- Housekeeping abilities
- Hygiene and Cleanliness
- Toilet training
Certification
phlebotomy certification
Timeline
Health Unit Secretary
Advent Health Waterman
08.2023 - Current
Secretary
Prime Plumbing Inc
01.2019 - 04.2022
Cashier
Kmart, Sears Holding
08.2011 - 11.2012
Recreational Aide
City Of Ocoee
05.2007 - 08.2009
Child Caregiver
Myself
01.2004 - 03.2022
Secretary
Pioneer Metals
02.1998 - 07.2007
High School Diploma -
West Orange High School