Melissa Gilbertson
Bangor,ME
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
CNA
National Health Care Associates Inc.
Bangor, ME
10.2024 - 02.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Parts Cashier
KENNY U-PULL
Bangor, ME, US
01.2022 - 01.2023
- Clean, check in cars, set cars, assist customers, use register, use fax, copy and printers
Personal Support Specialist
PSS
Bangor, ME, US
03.2020 - 07.2021
- Established trusting relationships with clients, fostering an atmosphere of open communication and mutual respect.
- Consistently demonstrated professionalism, empathy and respect in all interactions with clients, their families and colleagues; fostering a supportive and positive atmosphere for all involved.
- Developed strong rapport with clients'' families through open communication channels and regular updates on progress made.
- Enhanced client well-being by providing personalized care and support tailored to their individual needs.
- Documented client progress on a regular basis, providing updates to involved parties in line with confidentiality requirements.
- Assisted clients with daily living tasks such as personal hygiene, meal preparation, and medication management to promote independence and selfcare.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Personal Support Specialist
SequelCare of Maine
Bangor, ME, US
12.2018 - 03.2019
- Follow care plans
- Light house keeping
- Assist with activities of daily living
- Established trusting relationships with clients, fostering an atmosphere of open communication and mutual respect.
- Enhanced client well-being by providing personalized care and support tailored to their individual needs.
- Documented client progress on a regular basis, providing updates to involved parties in line with confidentiality requirements.
- Assisted clients with daily living tasks such as personal hygiene, meal preparation, and medication management to promote independence and selfcare.
Personal Support Specialist
Home care of Maine
Farmington, ME, US
05.2017 - 12.2018
- Follow consumers care plan and provide assistance with activities of daily living
- Coordinated transportation services for medical appointments or other necessary outings, ensuring client safety at all times.
- Established trusting relationships with clients, fostering an atmosphere of open communication and mutual respect.
- Consistently demonstrated professionalism, empathy and respect in all interactions with clients, their families and colleagues; fostering a supportive and positive atmosphere for all involved.
- Developed strong rapport with clients'' families through open communication channels and regular updates on progress made.
- Enhanced client well-being by providing personalized care and support tailored to their individual needs.
- Collaborated with healthcare professionals to develop comprehensive care plans that addressed the physical, emotional, and social needs of each client.
- Documented client progress on a regular basis, providing updates to involved parties in line with confidentiality requirements.
- Assisted clients with daily living tasks such as personal hygiene, meal preparation, and medication management to promote independence and selfcare.
clerk
Walmart SuperCenter
08.2014 - 02.2017
- Manage cash register and assist customers with purchases
- Zone and clean area around registers
- Put away returns
Cashier
Ez Go Foods
Lawton, OK, US
04.2012 - 03.2013
- Cashier, selling lotto tickets, cigarettes, gas, and waiting on customers
- Helping customers
- Cleaning messy areas around the store, making sure food was fresh, making coffee, and cleaning store
- Manage register, western union machine, and money order machine
- Training new employees
- Checking in new merchandise and stocking
Cashier
Class Six
Fort Sill, OK, US
04.2005 - 09.2005
- Selling alcohol and checking identification
- Stocked shelves, handled special orders, put up displays
- Clean and assist customers
- Manage register and be accountable for the cash in my till
Cashier
Ames Department Stores
Seymour, CT, US
09.1997 - 09.1998
- Managed electronics department
- Clean up store after closing
- Cashier, help customers in electronics
Education
CNA
Bangor Adult ED
Bangor01.2025
PSS
Savo River Ed
Saco, ME09.2018
Certificate - CNA And Home Health Aid
Red Cross
Springfield, MA01.2001
High school diploma or GED -
Seymour High
Seymour06.1998
Skills
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Time management
- HIPAA compliance
- Lifting and transferring
- Infection control practices
- Supporting personal needs
- Care plan implementation
Certification
PSS, 10/01/16, Present
Source
HireDesk Applicant Tracking System
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Retail customer service, Proficient, 10/01/22
- Call center customer service, Proficient, 01/01/23
- Recruiting, Proficient, 01/01/23
- Customer focus & orientation, Proficient, 02/01/23
- HR: Compensation & benefits, Proficient, 01/01/23
- Nursing assistant skills, Proficient, 07/01/23
- Medical receptionist skills, Proficient, 06/01/23
- Management & leadership skills: Impact & influence, Proficient, 12/01/21
- Cleaner fit, Proficient, 07/01/23
- Home health aide skills, Proficient, 07/01/23
- Work style: Reliability, Proficient, 12/01/21
- Sales skills, Proficient, 06/01/23
- Attention to detail, Proficient, 03/01/23
Timeline
CNA
National Health Care Associates Inc.
10.2024 - 02.2025
Parts Cashier
KENNY U-PULL
01.2022 - 01.2023
Personal Support Specialist
PSS
03.2020 - 07.2021
Personal Support Specialist
SequelCare of Maine
12.2018 - 03.2019
Personal Support Specialist
Home care of Maine
05.2017 - 12.2018
clerk
Walmart SuperCenter
08.2014 - 02.2017
Cashier
Ez Go Foods
04.2012 - 03.2013
Cashier
Class Six
04.2005 - 09.2005
Cashier
Ames Department Stores
09.1997 - 09.1998
CNA
Bangor Adult ED
PSS
Savo River Ed
Certificate - CNA And Home Health Aid
Red Cross
High school diploma or GED -
Seymour High