Melissa Gilliam
Cheyenne,WY
Summary
Experienced medical support assistant with over 10 years skilled in managing the complete referrals process for three states on a daily basis. Monitors email encounters, consults, patient calls, and new consult appointments as primary work assignment. Aims to ensure a positive experience for every veteran and promptly resolves any issues that may arise. Also provides support to coworkers for seamless and efficient workflow.
Overview
25
25
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Health Administration
01.2024 - Current
- I am able to manage complicated and heavy volume upwards of 300 veterans per month in different sections within Community Care
- I am able to complete 150 consults monthly, 200 plus patient calls monthly.
- I am able to utilize numerous advanced patient systems in support of multiple clinics.
- I am able to provided backup support to office staff by completing billing and filing tasks, answered phones and schedule appointments.
- I am able to use CTM, HIMS, HMRS, PPMS, REFDOC, JLV, MHV, MEDICOM to maintain and record patient data daily.
- USA 53K 40hrs
Pre-Discharge Representative
National Veterans Services
01.2022 - 09.2023
- I was responsible in assisting transitioning service members with filing disability claims, 50 plus monthly
- Performed as case manager, I helped in coordinating and monitoring progression of claims as well as effectively provided information so that all potential benefits could be identified
- Advised as needed in providing medical information required to initiate a claim, and medical opinions as needed for appeals
- Worked with the Transition Manager at the Fort Belvoir location to brief service members 50-60 weekly completing a claim prior to ending service
- Familiarization with the use of Veterans Administration systems such as VBMS, Virtual VA, MAP-D, VACOLS, & CAPRI
- Maintained a working knowledge of all laws and regulations pertaining veteran benefits through regular review and use of title 38 Code of Federal Regulations and other publications such as the M21
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- USA 65K 40hrs
Certified Medical Assistant
Fortson Dermatology
11.2015 - 01.2017
- Performed administrative duties such as scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes 40-50 patients daily
- Clinical duties included taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician
- Interpreted and transcribed doctor's assessment of patients
- I am able to Organize and implement quality assurance monitoring
- Processed prior authorizations before conflicts occur with coverage
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- USA 36K 40hrs
Security Specialist
Defense Intelligence Agency
02.2008 - 08.2010
- I am able to Coordinate, and evaluate security programs that support the strategy, policies, and standards established for the physical safety of over 100,000 visitors, employees, and customers to the Pentagon daily and the security of property and assets
- Coordinated any required security clearance processing or investigative research for employees or job candidates with applicable entities
- Conducted indoctrination's and debriefings for 250 personnel monthly
- Completed daily receptionist duties
- USA 57K 40hrs
Security Forces
United States Air Force
07.2000 - 02.2008
- Monitor/Security Response Team Member/Leader
- Dispatched and lead patrols to security alarm incidents
- I am able to ensure security of million-dollar assets
- I am able to manage, supervise, and train multiple personnel
- I am able to work effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- I am able to demonstrate leadership skills in managing projects from concept to completion.
- I have extensive knowledge in data entry, analysis and reporting.
- USA 45K 40+hrs
Education
No Degree - Profess Development, OPS & Performance Leader
TMS
Veterans Affairs01-2025
AA - Allied Health
Charter College
Anchorage, AK09.2016
AA - Business Administration
American InterContinental University
Online04.2006
Skills
- Effective Leadership
- Skilled in Microsoft Office Applications
- Team Collaboration Skills
- Understanding of Professional Development
- Client Case Oversight
- Quality Management
- Effective Communication
- Customer Engagement
- Office Management Expertise
- Mediation and Conflict Resolution
- Client-Focused Consulting
- Research Skills
Timeline
Advanced Medical Support Assistant
Veterans Health Administration
01.2024 - Current
Pre-Discharge Representative
National Veterans Services
01.2022 - 09.2023
Certified Medical Assistant
Fortson Dermatology
11.2015 - 01.2017
Security Specialist
Defense Intelligence Agency
02.2008 - 08.2010
Security Forces
United States Air Force
07.2000 - 02.2008
AA - Business Administration
American InterContinental University
No Degree - Profess Development, OPS & Performance Leader
TMS
AA - Allied Health
Charter College