Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Gilson

Pompton Lakes,NJ

Summary

Dynamic professional with proven expertise as a Skip Tracer at Pressler, Felt and Warshaw, LLP, where I enhanced productivity and accuracy in locating consumers. Skilled in regulatory compliance and effective communication, I consistently exceeded performance goals while maintaining meticulous attention to detail. Committed to delivering exceptional results in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Skip Tracer

Pressler, Felt and Warshaw, LLP
Parsippany, NJ
08.2018 - 12.2023
  • Managed given workload with minimal supervision, mindful of daily goals, statutes and any other time constraints
  • Worked closely with management to keep client score cards high
  • Maintained a work average of 10-12 claims an hour, maintained strong attention to details
  • Used programs such as driver’s license search, LexisNexis Accurint to help gather information about consumer’s location
  • Found new ways for the department to locate consumer’s residence, increasing productivity and accuracy, lowering costs and need for reissues
  • Checked documents needed for suit including for proper redactions
  • Communicated briefly and effectively in writing
  • Knowledgeable of statutes and service procedures in New Jersey, New York and PA

Barista

Starbucks
Wayne, NJ
12.2016 - 08.2018
  • Worked independently while still being part of a team
  • Took initiative to correct problems presented by customers
  • Maintained a clean and neat work environment
  • Prepare food and drinks to customer’s and company expectations
  • Worked nights, holidays and weekends

Guest Service Associate/Cashier

Target
Riverdale, NJ
11.2011 - 12.2016
  • Maintained up to date knowledge of sales, promotions and policies regarding payments, exchanges and security practices
  • Alerted and partnered with appropriate leaders to attempted theft or fraud
  • Handled cash for all registers in the store
  • Oversaw a department with at least ten employees, delegated and monitored tasks
  • Processed returns and exchanges
  • Processed new credit and debit card applications
  • Met expectations of guests to ensure a pleasurable and quick checkout experience

Education

Associate in Arts - Humanities

Passaic County Community College
Wanaque, NJ

Skills

  • Regulatory and Statutory compliance
  • Collections background
  • Time management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Critical thinking
  • Task prioritization

Timeline

Skip Tracer

Pressler, Felt and Warshaw, LLP
08.2018 - 12.2023

Barista

Starbucks
12.2016 - 08.2018

Guest Service Associate/Cashier

Target
11.2011 - 12.2016

Associate in Arts - Humanities

Passaic County Community College

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Melissa Gilson