Melissa Gipson

• Managed provider and vendor RCM operations to improve cash flow, claim accuracy, and KPI performance across outsourced billing partners.
• Directed vendor workflow changes to align front-end data integrity, cutting A/R days by 38%.
• Implemented automation tools for claim scrubbing, increasing clean claim rates by 32%.
• Created executive-level KPI dashboards to track SLA compliance and revenue integrity metrics.
• Standardized coding documentation with vendor teams to meet CMS and payer requirements.

• Led GTM strategy and vendor partnerships for healthcare payment products in Texas market.
• Designed vendor SLAs and onboarding workflows, reducing time-to-revenue by 30%.
• Developed buyer personas for healthcare clients to refine product offerings and support models.
• Built sales enablement tools and SOPs to streamline vendor-client onboarding processes.

• Partnered with product and vendor teams to integrate SaaS point-of-sale solutions into healthcare provider workflows.
• Created competitive positioning materials and client onboarding playbooks.
• Improved first-year recurring revenue by 10% through coordinated vendor-client training and support.
• Collaborated with marketing and sales teams to create promotional strategies for new products.

•Leveraged strategic partnerships and professional networks to strengthen municipality-park relationships, fostering community engagement.

•Developed innovative programs that increased local business revenue while enhancing employee benefit offerings.

•Strengthened relationships with corporate clients, leading to a 25% growth in customer base

•Liaised with Mansfield Municipal Projects/ Planning to increase corporate events and improve visitor experiences

•Consulted with business clients regarding merchant services, specializing in non-profits and emerging markets.

•Built a high-performing team, improving efficiency and client satisfaction within the business banking group.

•Secured 120+ new accounts yearly, driving $36M+ in processing volume.

•Resolved $25K client dispute, preserving key relationship and minimizing losses.