Melissa Given
Bunker Hill
Summary
Dynamic Registration Specialist with a proven track record at MedExpress Urgent Care, enhancing patient registration accuracy and training peers. Skilled in HIPAA compliance and insurance verification, with exceptional problem-solving abilities. Demonstrated success in improving processes and delivering outstanding customer service, ensuring seamless healthcare experiences.
Overview
10
10
years of professional experience
Work History
Registration Specialist
MedExpress Urgent Care
10.2016 - 09.2023
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Assisted in developing educational materials related to the registration process for both staff members and patients.
- Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
- Identified potential areas of improvement within the registration process by conducting regular audits of completed forms and records.
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing, and coding questions.
- Consistently followed up with patients to ensure they were satisfied with their registration experience and to address any additional concerns or questions.
- Scheduled and registered appointments using Booker scheduling programs.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
- Collaborated with medical staff to ensure accurate record-keeping and seamless communication between departments.
- Assembled, updated and filed medical record charts to include lab work, test results, and dictation according to office guidelines.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
Sales Associate
Sheetz
04.2013 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Certificate Of Technical Studies - Medical Assistant
Valley College
Martinsburg, WV05.2016
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Accuracy and precision
- Problem-solving
- Verbal and written communication
- Healthcare experience
- Medical terminology
- Documentation and reporting
Timeline
Registration Specialist
MedExpress Urgent Care
10.2016 - 09.2023
Sales Associate
Sheetz
04.2013 - 09.2015
Certificate Of Technical Studies - Medical Assistant
Valley College
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