Melissa Glass
San Bernardino
Summary
Adept at project planning and management, I significantly enhanced operational efficiency at Aliquantum International Distribution. My expertise in quality control and exceptional relationship-building skills led to seamless project integrations and improved vendor negotiations, consistently meeting financial goals without compromising on product excellence.
Project management professional prepared to drive project success through effective planning and team coordination. Proven ability to streamline processes and enhance project delivery, ensuring alignment with organizational goals. Known for fostering collaborative environments and adapting to dynamic project requirements.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with order processing and management, ensuring accuracy and efficiency in all tasks. Utilizes order management software to streamline processes and improve turnaround times. Track record of maintaining high standards in data integrity and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Assistant Project Manager
Aliquantum International Disribution
09.2023 - 01.2025
- Managed the development of Brand products through multiple project phases, ensuring seamless integration for teams.
- Planned, monitored, analyzed and negotiated costing with vendors on project costs to meet financial goals.
- Actively generated weekly project status reports for all Brands we manufactured, with all departments to discuss progress updates, challenges faced, potential solutions, and future plans.
- Coordinated with cross-functional teams to ensure project milestones were met on time, along with identifying and quickly addressing problems.
- Maintained open communication by presenting regular updates on project status to Sales Team for buyers.
- Reviewed accuracy of products compared to the design concepts. Providing comments and approvals on each product for my project brand.
Order Entry Specialist
Aliquantum International Disribution
03.2022 - 09.2023
- Managed high-volume workloads while maintaining exceptional attention to detail in a fast-paced environment, ensuring minimal errors in entered data.
- Developed a keen understanding of company products, services, and policies in order to provide accurate information and guidance to clients during the order entry process.
- Facilitated smooth communication between departments for seamless order fulfillment and issue resolution.
- Safeguarded client information by adhering to strict confidentiality policies and data protection regulations.
- Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.
- Assisted in training new hires, sharing best practices for efficient order entry processes and quality control measures.
- Supported sales team by promptly addressing inquiries and resolving issues related to orders.
- Reduced order discrepancies with thorough verification of product codes, prices, and shipping details.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
Customer Service/Inside Sales Representative
Rubbercraft (A Division of IPS)
10.2021 - 03.2022
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions while maintaining a friendly and professional customer interaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative/Order Entry Specialist
Mikron PMP Aerospace (Divison of IRP)
07.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
Member Service Representative
Arrowhead Credit Union
04.2004 - 08.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Health Sciences
California State University San Bernardino
San Bernardino, CA03-2004
Skills
- Project development and monitoring
- Project planning and management
- Quality control
- Budget development
- Cost control
- Problem-solving
- Documentation and reporting
- Phone and email etiquette
- Relationship building
- Data entry
- Customer service
Timeline
Assistant Project Manager
Aliquantum International Disribution
09.2023 - 01.2025
Order Entry Specialist
Aliquantum International Disribution
03.2022 - 09.2023
Customer Service/Inside Sales Representative
Rubbercraft (A Division of IPS)
10.2021 - 03.2022
Customer Service Representative/Order Entry Specialist
Mikron PMP Aerospace (Divison of IRP)
07.2019 - 10.2021
Member Service Representative
Arrowhead Credit Union
04.2004 - 08.2006
Bachelor of Science - Health Sciences
California State University San Bernardino
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