Melissa Gleeson
Catheys Valley,CA.
Summary
Professional and helpful volunteer with 20 years of expertise helping others. Talented at assisting people, homeless folks and church groups to accomplish positive and effective results. Consistently maintained respectable appearance and demeanor to represent organizations in positive way at all times.
Overview
9
9
years of professional experience
Work History
Shelter Serivces Worker I
Merced County Community Action Agency
Merced, CA
08.2019 - 11.2022
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Observed safety protocols to minimize accidents and spread of disease.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Educated patients on various resources, services and programs to maximize care.
- Maintained thorough and accurate records outlining program operations and participant progress.
- Located housing and other support services for displaced individuals working through various issues.
Office Assistant/ Hospital/Home Visits
Bristol Hospice
Merced, CA
04.2014 - 08.2017
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Dispersed incoming mail to correct recipients throughout office.
- Drafted, proofread and edited professional business documents.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Supported bookkeeping through financial transaction documentation, expense reporting and budget monitoring.
- Conducted office inventory checks and requested restock of supplies.
- Scheduled meetings and prepared conference rooms, sending calendar invitations and setting up space.
- Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
- Collected and coded various documents to prepare for filing, storage and processing.
Education
Bachelor of Arts - Psycholgy
Argosy University
Phoenix, AZ05.2017
Skills
- Active Listening
- Implementing Client Care Plans
- Verbal and Written Communication
- Client Needs Assessments
- Case Management
- Customer Service
- Collaboration and Teamwork
- Maintaining Client Records
Accomplishments
- Developed relationships with numerous clients.
- Led team to achieve positive outcomes for clients, earning recognition from upper management,
- Researched resources for housing for clients and had 7 people and 2 families placed into permanent housing.
- Answered phones, client intake /referrals
- Maintained facility during shifts, including: cooking, cleaning, one-on-one case management, security, referrals and medical/hospital appointments.
Affiliations
- Established youth and adult groups for Yosemite Church
- Started "Life Hurts, God Heals " for teens
- Suicide outreach for teens
- Homeless Camp visit 1x month providing water, clothing, and food
- Volunteered with Bristol Hospice for End -of-Life families and Alzheimer units.
Additional Information
- I have been actively a Prayer Warrior for Yosemite Church( 27years now)
- Advocate for ADA ( as im disabled in wheelchair)
- Started MJ's Project 33 in Mariposa County(Blessing Seniors with Basic Necessities
- Volunteer in community of Catheys Valley, Merced and Mariposa
- Volunteer at Elementary/Jr high schools as needed
- Re-homed 537 dogs, 759 cats, 1 horse, 3 birds and 4 turtles
- Volunteer to organize donations for the Veterans, abused children
Timeline
Shelter Serivces Worker I
Merced County Community Action Agency
08.2019 - 11.2022
Office Assistant/ Hospital/Home Visits
Bristol Hospice
04.2014 - 08.2017
Bachelor of Arts - Psycholgy
Argosy University
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