Melissa Glenn

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
• Worked productively with customers to meet order requirements and service expectations.
• Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
• Communicated clear expectations and goals to each team member.
• Assigned work to team members based on company needs, personal strengths and job knowledge.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

Positions held include the following:

*Assistant store manager 04/17 to 11/21

*Apparel and accessories Area supervisor 09/16 - 04/17

*Visual supervisor 10/13 to 09/16

*Freight Area Supervisor 10/11 to 10/13

*Apparel and accessories Area supervisor 01/10 - 10/11

*Misses department lead 08/07 - 01/10