Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Melissa Glosa

Hammond,IN

Summary

Motivated professional with a diverse background in education and management, seeking to leverage skills in communication, problem-solving, and team leadership as a Customer Service Manager in the industrial service sector. Committed to fostering strong customer relationships and improving service delivery through effective process management and team collaboration.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Special Education Teacher

School City Of Hammond
Hammond, IN
08.2024 - 10.2024
  • Adapted and differentiated instruction to meet the individual needs of students, enhancing their learning and emotional development.
  • Managed a classroom environment with diverse needs, ensuring compliance with educational goals and IEPs.
  • Maintained strong communication with parents, support staff, and external partners to foster a collaborative support network for students.
  • Utilized conflict resolution strategies to address student and family concerns, improving satisfaction and educational outcomes.

Direct Support Professional

Opportunity Enterprises
Valparaiso, IN
06.2012 - 08.2015
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Developed relationships with families of those receiving services to ensure continuity of care.

Restaurant Manager

Pizzeria Uno Corporation
Chicago, IL
08.2005 - 07.2008
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Education

Bachelor of Arts - Education

Indiana University, Northwest
Gary, IN
12-2014

Skills

  • Customer Relationship Management: Experience building and maintaining strong relationships with clients and customers
  • Team Leadership: Proven ability to lead and develop teams, focusing on efficiency and service quality
  • Communication: Excellent verbal and written communication, with experience tailoring messages to diverse audiences
  • Problem-Solving: Skilled at identifying issues and implementing creative solutions in fast-paced environments
  • Process Improvement: Expertise in optimizing processes to enhance customer experiences and operational efficiency
  • Time Management: Strong multitasking abilities honed through managing classroom needs and restaurant operations

Affiliations

  • I am a theatre mom!! Very active in my son's high school career on stage! Love watching him shine and help the program whenever I can.

Certification

  • CPR certified
  • First Aid/AED certified
  • CPI trained (crisis prevention)

References

References available upon request.

Timeline

Special Education Teacher

School City Of Hammond
08.2024 - 10.2024

Direct Support Professional

Opportunity Enterprises
06.2012 - 08.2015

Restaurant Manager

Pizzeria Uno Corporation
08.2005 - 07.2008

Bachelor of Arts - Education

Indiana University, Northwest

Similar Profiles

CREATE PROFILE
Melissa Glosa