Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Glover

Summary

Accomplished Documentation Manager offering 9 years of experience in Constructions/Engineering/Procurement setting. Successful leading high-performing teams and partners to sustain product vision, roadmap and business goals. Exceptional technical expertise to effectively understand and translate technical information for both technical and nontechnical audiences.

Overview

23
23
years of professional experience

Work History

Document Control Manager

Shaw/CBI/WEC
Charlotte, NC
05.2007 - 04.2016
  • Worked with internal staff and clients processing/receiving engineering documents. This includes but not limited to Drawings, Specifications, and Change Orders.
  • Maintained document control system (webtop) and updated work instructions, procedures and associated databases.
  • Identified areas of weakness and recommended or implemented process improvements per our Corrective Action system.
  • Managed training courses, setup and maintenance for document control systems.
  • Investigated and resolved variances in digital and physical records to promote record integrity.
  • Modified and maintained tools to support operations and business process creation using Adobe Acrobat, Word, Excel and Access capabilities.

Server

Yadkin Valley Steakhouse
Albemarle, NC
09.1997 - 04.2007
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Administrative Assistant

Phillip Morris/Kelly Services
Concord, NC
09.2002 - 03.2007
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Performed research to collect and record industry data.
  • Created PowerPoint presentations for business development purposes.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and quality.

Education

Associates Degree - Travel And Hospitality

King's College
Charlotte, NC
07.1999

Skills

  • Customer Service
  • Workflow Processes
  • Filing Procedures
  • Records Management Systems
  • Office Operations
  • Change Control Documentation
  • Microsoft Excel
  • Processing Documents
  • Data Entry
  • Email Correspondence
  • Microsoft Word

Timeline

Document Control Manager

Shaw/CBI/WEC
05.2007 - 04.2016

Administrative Assistant

Phillip Morris/Kelly Services
09.2002 - 03.2007

Server

Yadkin Valley Steakhouse
09.1997 - 04.2007

Associates Degree - Travel And Hospitality

King's College

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Melissa Glover