Melissa Glover
Omaha,NE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Surgical Coordinator/ Counselor
Vance Thompson Vision
09.2021 - Current
- Oversee See and Do surgery program to maximize surgery capacity and profit
- Review patient files for errors prior to surgery and ensure errors are resolved.
- Strategic planning of clinic and surgery schedule for 4 Optometrist's and 2 Ophthalmologist's
- Staff training, development and motivation
- Patient resource expert for non-profit programs
- Insurance verification, planning and authorizations
- On several committees within the organization including fun committee, operational development, training.
- Additional administrative, practice development and organizational tasks as needed
Store Manager
Build-A-Bear Workshop
01.2021 - Current
- Recruit, hire and train new employees while building a bench of top talent
- Financial analysis, goal planning and strategic scheduling to ensure store profitability
- Build relationships within the community to promote parties and corporate events
- Oversee store operations and safety while adhering to copy write laws, regulations and CDC guidelines during COVID-19.
- Ensure store merchandising is set to company directive and flexed appropriately for current inventory levels
Nutrition and Wellness Administrator
KinderCare Education
09.2019 - 11.2020
- Oversee Nutrition and Wellness for 40 centers across CO and AZ by ensuring they're meeting the nutrition commitments for the children they serve.
- Analyze metrics and build individual action plans for each center, based on the needs of their business to maximize their Food Program Reimbursement and increase revenue.
- Evaluate reimbursement trends and research lost revenue to guide 6 District Leaders to more profitable results.
- Travel to all 40 centers, 3 times a year to do State Monitor Visits
- Audit the centers compliance around state/federal regulation and build action plans with Center Directors to resolve any findings.
- Train, coach and mentor new centers being added to the Food Program and all newly hired Center Directors in my districts.
District Training Store Manager
The Childrens Place
10.2015 - 08.2019
- Oversee and drive successful business in two stores.
- Train, coach and mentor 16 stores in 2 states by leading teams to overcome challenges with unique problem solving to achieve the desired result.
- Recruit and hire for 2 states to ensure all open positions are filled within 30 days
- While building bench strength to elevate each states succession plan resulting in 85% internal promotion rate.
- Lead management teams to understand how to create an engaging work environment to build high performing teams while increasing market retention.
- Customer Loyalty acquisition leader in delivering top 5 performance in the company in both the rewards and credit card programs
- Holding teams accountable and providing recognition to reinforce direction.
- Achieved year after year Shrink reduction, leading the way in the market by exemplary operational system execution and customer engagement.
- Awarded the Store Manager excellence award for exceeding comp performance and KPI metrics by double digits.
Education
Associates Degree in Business in Business/Accounting -
Institute of Business and Medical Careers
Skills
- Supervising experience
- Payroll management
- Patient care
- Insurance verification
- Leadership
- Training (while incorporating personality traits, learning styles, motivational awareness, educational necessesaties)
- Planning/ strategic thinking
- Care plans
- Motivational Skills
- Patient Relations
- Schedule Coordination
- HIPAA Compliance
- Problem-Solving
- Critical Thinking
- Selling techniques
- Sales Prospecting
- Patient/staff/community engagement
Accomplishments
- Regional Operations of excellence award
- District store of the year award
- Store Manager excellence award
Timeline
Surgical Coordinator/ Counselor
Vance Thompson Vision
09.2021 - Current
Store Manager
Build-A-Bear Workshop
01.2021 - Current
Nutrition and Wellness Administrator
KinderCare Education
09.2019 - 11.2020
District Training Store Manager
The Childrens Place
10.2015 - 08.2019
Associates Degree in Business in Business/Accounting -
Institute of Business and Medical Careers
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