Customer Success Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Professional with excellent business acumen and proven history of driving technical sales and revenue growth. Friendly and outgoing to build key relationships through communication, customer service and negotiation skills. Successfully leads and motivates teams to execute business opportunities and close sales in fast-paced environments with tight deadlines.
Hi, I’m
Melissa Glover
Atlanta,GA
Summary
Overview
13
years of professional experience
1
Certification
Work History
Us In Technology
Customer Success Specialist
10.2021 - 11.2023
Job overview
- Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Attended ongoing training sessions for clients in order to maximize software adoption and utilization.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Attending virtual training, group sessions and meetings through Slack, Zoom and LinkedIn
- Implementing organization strategies to simultaneously work on multiple tasks at hand
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted 100+ customers and clients to create welcoming atmosphere monthly.
- Maintained up-to-date knowledge of industry trends and developments in the field of data analysis consulting services.
- Assessed potential risks within datasets, recommending appropriate mitigation strategies as needed.
- Conducted regular account reviews to assess client status through Salesforce and ZoomInfo software, identified opportunities, and ensure continued success.
EXP REALTY
Realtor
01.2018 - 10.2018
Job overview
- Worked as licensed Realtor serving real estate sales in a unique virtual brokerage environment which leveraged cloud technology for learning, training, and handling Real Estate transactions
- Used tools such as CRM and lead generation to gain 100+ clients followed by responding to 80+ calls, emails, and speaking with clients both in person while handling customer complaints with empathy and composure weekly.
- Utilised research market data and negotiation skills while managing customer information via software databases such as FMLS and GAMLS
- Conducted property tours for 50+ prospects, highlighted property selling features and benefits of property to facilitate selling, buying, or rental process until transaction was completed monthly
- Compiled accurate data for clients to assist them in making informed decisions on whether to buy, rent, or sell property
- Worked alongside housing construction department for any possible adjustment to property to meet a specific client's needs and monitored construction Timelines and progress to ensure property is ready for occupancy as promised clients
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with 100+ clients through excellent communication, exclusive services and dedication to their needs.
- Enhanced client satisfaction with diligent follow-up after closing, ensured positive experience overall.
Watchtower Bible and Tract Society
Volunteer
11.2010 - 10.2018
Job overview
- Served as a volunteer to assist 50+ patients per month and participated instructional lessons to gain knowledge in needed areas of family life, religion, and history
- Gave public presentations to demonstrate how to successfully teach and train clients that have been gained through prospecting
- Organized and managed digital learning through utilizing computer-based teaching platforms
- Utilised programs such as Google Workspace, Google Chat and Meet, Google Calendar and Zoom
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Georgia State UniversityAtlanta, GA
Bachelor of Science from Mathematics
05.2022
University Overview
Skills
- Customer Retention
- Customer Segmentation
- Collaboration
- Sales support
- Professional telephone demeanor
- Clerical Support
- Live chat support
- Data Mining and Analytics
- Microsoft Office Suite (Word, Advanced Excel with Pivot tables and Powerpoint)
- CRM
- Pandas
- Matplotlib
- Salesforce
- Github
- Gitlab
- Python Programming
- Mac OS, iPhone, Windows, Android User
- AWS IAM
Certification
UC Berkeley Data Analytics
Timeline
Customer Success Specialist
Us In Technology
10.2021 - 11.2023
Realtor
EXP REALTY
01.2018 - 10.2018
Volunteer
Watchtower Bible and Tract Society
11.2010 - 10.2018
Georgia State University
Bachelor of Science from Mathematics