Melissa Godinez
San Pablo,CA
Summary
Dynamic Front Desk Coordinator at Marin Health Medical Center with strong administrative skills and a proven track record in enhancing customer satisfaction. Adept at resolving billing discrepancies and managing appointment scheduling, fostering trust and loyalty. Recognized for problem-solving abilities and maintaining confidentiality while ensuring efficient operations.
Diligent [Desired Position] with strong background in managing front desk operations and providing exceptional customer service. Successfully coordinated daily administrative tasks and enhanced client satisfaction. Demonstrated proficiency in handling communications and resolving issues efficiently.
Overview
11
11
years of professional experience
Work History
Front Desk Coordinator
Marin Health Medical Center
04.2024 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
Front Desk Receptionist
California Orthopedic and Spine
11.2022 - 04.2024
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Organized and maintained files and records to ensure up-to-date documentation.
Insurance Agent
State Farm
09.2021 - 10.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Softlines Lead
Kmart, Sears Holding
08.2014 - 11.2017
- Trained new employees on company policies, product knowledge, and sales techniques to ensure consistent performance across the team.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain positive brand reputation.
- Provided constructive feedback to staff members, fostering an environment of continuous improvement and professional growth.
- Conducted competitor analysis regularly to identify market trends and adjust pricing strategies accordingly for continued competitiveness within the industry sector.
- Maintained stock levels by coordinating with supply chain partners, ensuring timely deliveries to meet consumer demands consistently.
- Achieved sales targets through effective merchandising strategies and engaging with customers in a friendly manner.
- Enforced safety protocols within the department, promoting a secure shopping environment for both customers and staff members alike.
Education
Esthetician License -
Paul Mitchell The School
Pleasant Hill, CA05-2021
High School Diploma -
De Anza High Scool
Richmond06-2016
Skills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Problem-solving skills
- Business correspondence
Languages
English
Full Professional
Timeline
Front Desk Coordinator
Marin Health Medical Center
04.2024 - Current
Front Desk Receptionist
California Orthopedic and Spine
11.2022 - 04.2024
Insurance Agent
State Farm
09.2021 - 10.2022
Softlines Lead
Kmart, Sears Holding
08.2014 - 11.2017
Esthetician License -
Paul Mitchell The School
High School Diploma -
De Anza High Scool
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