Melissa Gogick
Wilkes Barre,PA
Summary
Professional with strong background in accounts management, skilled in managing receivables and collections. Adept at fostering team collaboration and ensuring financial accuracy. Reliable and adaptable, bringing strong negotiation and communication skills to drive results. Highly organized with focus on problem-solving and maintaining positive client relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist
Village Gourmet
09.2022 - 11.2024
- Streamlined collections process by implementing automated reminders and targeted follow-ups, reducing DSO from 44 to 15 days, resulting in improved cash flow.
- Conducted root cause analysis and deep dives, negotiating payment plans to reduce past due receivables from 35% to 5%.
- Recovered over $1M in outstanding receivables by conducting rigorous follow-ups and payment plan negotiations with delinquent clients.
- Identified and collected $300k in invalid deductions by performing detailed audit reviews and discrepancies analysis.
- Generated and analyzed weekly reports on pending orders, open AR, deductions, and discounts, providing insights that supported upper management's cash forecasts.
- Partnered with sales, customer service and warehouse teams to resolve billing discrepancies, reducing disputed invoices by 25%.
Accounts Receivable Assistant
EAM MOSCA
07.2021 - 09.2022
- Managed a portfolio of 200+ client accounts by optimizing payment tracking systems and follow-up schedules, achieving a 98% on-time collections rate.
- Updated and maintained client accounts by verifying payment and contact information, ensuring data accuracy and improving payment processing efficiency.
- Conducted monthly reconciliation of accounts receivable ledger, ensuring accurate reporting and timely month-end closures, improving financial accuracy by 35%.
- Prepared month-end close reports, journal entries, and reconciliations, streamlining reporting processes and reducing closing time by 45%.
- Assisted in audit preparations, ensuring 100% compliance with internal and external reporting standards,
Senior Process Analyst
Genpact
09.2014 - 06.2021
- Managed a $300M invoice portfolio and $200k deductions portfolio for 200+ client accounts, maintaining a 7% past due balance by implementing targeted follow-up strategies and dispute resolution processes.
- Performed root-cause analysis on recurring issues, developing long-term solutions that reduced occurrence rates significantly.
- Liaised with staff managers to collaboratively design process change implementation plans.
- Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
- Mentored, trained, and motivated 15+ associates in Lean methodologies, resulting in a 15% improvement in team efficiency and consistent achievement of process improvement goals.
- Supported Manager in optimizing global engagement strategies between offshore and onshore teams, streamlining workflows and enhancing collaboration across regions.
- Contributed to ERP/SOE migration by developing detailed reports and performing data mapping, ensuring a smooth transition with minimal data discrepancies.
Financial Reconciliation Analyst
Sallie Mae/Navient
03.2013 - 09.2014
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reduced financial discrepancies through diligent research and prompt resolution of outstanding items.
Assistant Manager
McDonald's Restaurant
08.2012 - 09.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Optimized staff scheduling and task assignments, reducing labor costs and ensuring optimal coverage during peak business hours
- Analyzed sales trends and identified areas for improvement, collaborating with upper management to implement strategies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Buyer
Cornel Iron Works
01.2006 - 12.2010
- Maintained accurate purchase order records, ensuring timely delivery of goods and smooth communication with vendors.
- Developed strong rapport with suppliers through effective communication, fostering mutually beneficial partnerships that supported business growth.
- Resolved invoice discrepancies promptly, maintaining positive vendor relationships and preventing payment delays.
- Forecasted purchasing trends based on historical data, ensuring optimal inventory levels.
Education
Masters of Business Administration -
Misericordia University
Dallas, PA2012
Bachelors of Arts - Business
Misericordia University
Dallas, PA2003
Skills
- Team Leadership
- Process Improvement
- Financial Records & Reporting
- Relationship Building
- Billing & Collections
- Microsoft Excel
- Aging reports analysis
- Accurate payment posting
- Credit analysis
Certification
- Lean Six Sigma Certification
- Accounts Receivable Management Certification
Timeline
Accounts Receivable Specialist
Village Gourmet
09.2022 - 11.2024
Accounts Receivable Assistant
EAM MOSCA
07.2021 - 09.2022
Senior Process Analyst
Genpact
09.2014 - 06.2021
Financial Reconciliation Analyst
Sallie Mae/Navient
03.2013 - 09.2014
Assistant Manager
McDonald's Restaurant
08.2012 - 09.2013
Assistant Buyer
Cornel Iron Works
01.2006 - 12.2010
Masters of Business Administration -
Misericordia University
Bachelors of Arts - Business
Misericordia University
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