Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Goldberg

Livingston,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience and proven record of boosting sales and customer loyalty through individualized service. Solid team player with outgoing, positive demeanor and skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Detail-oriented, articulate, energetic and results-oriented with exemplary passion for developing relationships and growing businesses.

Overview

7
7
years of professional experience

Work History

Sales and Service Coordinator

Sephora
Short Hills, NJ
04.2022 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.

Sales and Service Team Leader

Sephora
East Rutherford, NJ
11.2021 - 04.2022
  • Drove team revenue totals by bringing in top sales numbers.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Evaluated report data to proactively adjust and enhance operations.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.

Beauty Advisor

Sephora
Denville, NJ
06.2021 - 11.2021
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Beauty Advisor

Sephora
Short Hills, NJ
11.2018 - 06.2021
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Dog Walker/Pet Sitter

Wagging Tails Dog Walking And Pet Sitting Services
Berkeley Heights, NJ
02.2017 - 01.2019
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Communicated professionally with pet owners via phone, email and text.
  • Exercised animals regularly with walks and rigorous play activities.
  • Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
  • Helped treat animal skin and eyes with ointments and other medications.
  • Administered parasite preventive, vitamins and supplements, and treatments for acute conditions.
  • Followed specific food and water schedules for different animal species.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Fed, walked and cared for dogs during owners' absences and out-of-town trips.
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
  • Followed optimal schedules for animals as set by owners or supervisors.
  • Exercised and offered restroom breaks to dogs by walking multiple times per day.
  • Coordinated with animal owners for scheduling services and payment processing.
  • Maintained pace according to size, age and agility to offer individualized walking experience for each dog.
  • Tailored walks for older dogs and dogs with variety of health concerns.
  • Refilled water bowls, prepared meals and provided companionship and playtime activities.
  • Performed other routine functions upon request such as mail and package retrieval, watering plants or trash removal.
  • Provided daily updates to pet owners via email or text messages.
  • Monitored cats for signs of decreased activity, illness or change in demeanor and alerted pet owner.
  • Administered insulin injections or oral medication upon request.

Sales Associate/Cashier

Dollar Tree
East Hanover, NJ
05.2014 - 09.2015
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Operated POS terminals and cash drawer balancing.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided back up for customer service managers.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Bachelor of Arts - Fine Arts

Pratt Institute
Brooklyn, NY
05.2017

Skills

  • Customer Interaction
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Work Prioritization
  • Employee Coaching and Motivation
  • Policy Enforcement
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Efficient and Detail-Oriented

Timeline

Sales and Service Coordinator

Sephora
04.2022 - Current

Sales and Service Team Leader

Sephora
11.2021 - 04.2022

Beauty Advisor

Sephora
06.2021 - 11.2021

Beauty Advisor

Sephora
11.2018 - 06.2021

Dog Walker/Pet Sitter

Wagging Tails Dog Walking And Pet Sitting Services
02.2017 - 01.2019

Sales Associate/Cashier

Dollar Tree
05.2014 - 09.2015

Bachelor of Arts - Fine Arts

Pratt Institute

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