Melissa Golden
Apex Recovery Drug & Alcohol Rehabilitation
Knoxville,TN
4
years of professional experience
Professional outreach specialist with strong experience and results-driven approach. Known for effective team collaboration and adaptability. Skilled in stakeholder engagement, community relations, and strategic communication. Valued for reliability, problem-solving, and achieving impactful outcomes.
Work History
Outreach Coordinator
8 Months- Cultivate and maintain strong relationships with healthcare providers, hospitals, therapists, and community organizations to build relationships and build reliable referral pipelines for substance abuse treatment services.
- Guide prospective clients and their families through the initial admissions process, providing compassionate education on facility programs while assessing appropriate levels of care.
- Represent the facility at local health fairs, professional conferences, and community workshops to promote awareness of addiction recovery resources and reduce treatment stigma.
- Maintain accurate records of outreach activities, referral metrics, and prospective client interactions while strictly adhering to patient confidentiality and HIPPA standards.
- Collaborated with healthcare providers to streamline referral processes for clients seeking treatment.
Business Development Specialist
5 Months- Developed strategic partnerships that expanded business opportunities and increased market reach.
- Managed client relationships to ensure satisfaction and address concerns promptly.
- Conducted market research to identify trends and customer needs for product development.
- Executed daily operational tasks with precision and speed.
- Introduced innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Engaged customers in meaningful conversations using effective interpersonal skills to build rapport and address needs.
- Maintained updated knowledge through continuing education and advanced training.
Director of Admissions
5 Months- Led admissions team to streamline application process and enhance candidate experience.
- Managed the admissions team to ensure a smooth application process.
- Oversaw the admissions process ensuring compliance with industry regulations and standards.
- Analyzed admissions data to refine outreach strategies and improve engagement.
- Coordinated outreach initiatives to effectively connect with potential clients and referral sources.
- Trained staff on best practices for evaluating applications and conducting interviews.
- Collaborated with clinical staff to assess client needs and create personalized treatment plans.
- Analyzed admissions data to identify trends and improve service delivery processes.
- Cultivated partnerships with community organizations to increase awareness of treatment options.
ECS Representative
10 Months- Schedule in-person or virtual consultations with prospective clients at local area treatment centers, jails, DCS, probation offices, and hospitals.
- Handle inquiries from prospective patients, area treatment centers, jails, DCS, probation offices, and hospitals.
- Documented inquiries accurately and facilitated seamless admissions processes with the admissions team.
- Provide an initial assessment and screening for clients interested in services through Bradford Evolve Treatment Services.
- Assisted in planning and delivering tailored services for individuals with substance use and/or co-occurring mental health disorders.
- Guided clients in developing achievable goals and objectives within Individual Success Plans to support their recovery.
- Coordinated communication between healthcare providers and clients.
- Maintained accurate client records in electronic health systems.
Primary Counselor
6 Months- Assessed patients and developed individualized treatment plans to address unique needs.
- Developed and implemented personalized treatment plans for diverse client needs.
- Evaluated client progress regularly and adjusted treatment plans to maximize effectiveness.
- Improved clients' coping skills through one-on-one counseling sessions tailored to their specific concerns.
- Facilitated individual counseling sessions for clients in recovery programs.
- Contributed to an increased success rate of clients achieving long-term recovery by providing ongoing support throughout their treatment journey.
- Coordinated group therapy sessions to encourage peer support and engagement.
- Coordinated group therapy sessions to foster peer support and enhance client engagement.
Admissions Coordinator
11 Months- Confirmed that all insurance benefits met the admissions standards set by policy.
- Assisted in the patient admission process based on federal and state laws.
- Analyzed admissions data to identify trends and recommend actionable improvements.
- Coordinated admissions processes for clients, ensuring seamless access to mental health treatment services.
- Collaborated with clinical staff to ensure smooth admission workflows.
- Compiled and analyzed data to track admissions trends, and make recommendations for improvements.
- Confirmed that all insurance benefits met the standards of admissions, as dictated by policy.
- Maintained accurate patient records in electronic health systems.
Behavioral Health Technician
6 Months- Provided direct patient care and support, fostering a safe therapeutic environment.
- Assisted in implementing individualized treatment plans, enhancing patient engagement and progress.
- Monitored patient behavior and emotional well-being, reporting changes to clinical staff promptly.
- Conducted group therapy sessions, facilitating discussions to promote peer support and recovery.
- Trained new staff on best practices for patient interaction and safety protocols.
- Maintained detailed documentation of patient activities and progress, ensuring compliance with standards.
Education
Some College (No Degree)
Skills
Community outreach
Client engagement
Collaborative teamwork
Assessment skills
Team collaboration
Biopsychosocial assessments
Client relationship management
Stakeholder collaboration
Substance abuse knowledge
Public educational support
Self-care techniques
Rapport building
HIPAA
Case management
One-on-one counseling
Market analysis
Building rapport
Effective communicator
Network building
Outreach planning
Accomplishments
- Oxford House Chapter Member of the year 2022
- Oxford House Alumni Member of the year 2023 and 2025
- 6 months short of LADAC
- Replication Award 2025
Certificates And Awards
- CPR and First Aid
- Skilled Admissions Counselor with training in SUD
- Known for individualized and passionate care with dedication to confidentiality
Timeline
Outreach Coordinator
Apex Recovery Drug & Alcohol Rehabilitation
01.2026 - CurrentRead More
Business Development Specialist
Freeman Recovery Center
07.2025 - 12.2025Read More
Director of Admissions
Evolve Addiction Treatment
02.2025 - 07.2025Read More
ECS Representative
Bradford Health Services
04.2024 - 02.2025Read More
Primary Counselor
Journey Pure
10.2023 - 04.2024Read More
Admissions Coordinator
Journey Pure
11.2022 - 10.2023Read More
Behavioral Health Technician
Journey Pure
05.2022 - 11.2022Read More
LADAC (6 Months From Completion)
Some College (No Degree)
Read More