Melissa Goldstein
Allentown,PA
Summary
Dynamic and results driven banker with proven record of exceeding goals in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
11
11
years of professional experience
Work History
Universal Member Service Representative
Members 1st Federal Credit Union
2022.10 - Current
- Opened checking, savings, money market, certificates of deposit and IRA accounts, completed loan applications, ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Completed successful internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Assisted branch manager by opening 151 of 345 new memberships resulting in deposit growth of $2.3 million and consumer lending growth of $1.8 million. Recently helped to close a $12 million commercial loan.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Provided ongoing mentorship as a Teller Coach to junior bankers, building their skills in sales techniques and customer relations management.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
Personal Banker
Embassy Bank
2019.10 - 2022.10
- Responsible for providing phenomenal customer service while adhering to banking regulations and audit guidelines.
- Perform customer transactions accurately and efficiently.
- Research and resolve all client issues or refer to proper departments for assistance.
- Perform duties and reports as vault custodian, ATM custodian, and internal auditor.
- Research inactive and dormant accounts and determine appropriate actions.
- Strong ability to sell consumer and commercial products.
- Input applications, process, and underwrite consumer loans.
Teller
BB&T
2018.06 - 2019.10
- Responsible for delivery of superior quality service while adhering to corporate, regulatory, and audit guidelines.
- Provide timely and efficient completion of client transactions while maintaining accurate records and properly handling all monies assigned.
- Proactively participate in the sales/quality referral process of the branch and engage clients in conversation as directed by management.
Bartender/Server
Brass Tap
2017.01 - 2018.09
- Responsible for training new hires on the restaurant floor.
- Required to have excellent customer service and cash handling skills while delivering speedy service.
Master Stylist
Alexandar Salon
2016.12 - 2018.05
- Built a book in less than 6 months by cross selling at other jobs and using social media platforms to promote salon and services.
- Worked to continuously increase salon business through effective sales, service, and operations policies. Increased sales goals month over month.
- Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
Salon Lead
Madeline Hotel And Residences
2013.10 - 2016.10
- Accepted position to consult and eventually move to Colorado to create, build, and launch a salon at a 5 star property with an existing spa.
- Acted as Lead Stylist and Salon Manager building a busy full service salon for high end/celebrity clientele.
- Developed a specialty in planning wedding event services.
- Also assisted in the Food and Beverage department with banquets and events to promote and cross sell salon and spa services.
- Increased revenue through effective customer service, inventory management and strategic engagement and marketing strategies.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Education
Cosmetology -
Metro Beauty Academy
Allentown, PABachelor of Arts - Education
Kutztown University
Kutztown, PASkills
- Customer Service
- Financial Transactions
- Sales Strategy
- Cross-Selling and Upselling
- Relationship Building
- Problem Resolution
- Branch Operations
- Project Management
- Financial product knowledge
- Regulatory Compliance
- Loans
- Cash handling proficiency
- Strong ability to multitask, remain calm under pressure and meet deadlines.
References
- Chris Payano, Branch Manager, 484.894.9358
Timeline
Universal Member Service Representative
Members 1st Federal Credit Union
2022.10 - Current
Personal Banker
Embassy Bank
2019.10 - 2022.10
Teller
BB&T
2018.06 - 2019.10
Bartender/Server
Brass Tap
2017.01 - 2018.09
Master Stylist
Alexandar Salon
2016.12 - 2018.05
Salon Lead
Madeline Hotel And Residences
2013.10 - 2016.10
Cosmetology -
Metro Beauty Academy
Bachelor of Arts - Education
Kutztown University
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